Customer Ratings & Reviews

Have not had to use. Hopefully wont have to. Good piece of mind knowing that you have it.

Had an issue with my dryer, they came and verified it and, than they fixed the problem and it's just great I got my item fixed and did not had to pay anything, it's perfect

Love the set recommend to anyone who loves this style or any best buy set you desire

So, they sell the warranty plans well, I mean who wants their applianceappliances to break and have to either spend a few hundred dollars to replace them, or just spend a few hundred dollars to buy new ones so soon. Well my washing machine, which was a little over a year old breaks, Nov 4th, I have literally had a migraine dealing with this warranty program. There is no assistance for laundry services, or rental for you to have. I had to wait 5 days for a repair guy (who is not geek squad because if I wanted geek squad it would have been 2 weeks) just to come look at my machine, he takes 4 more days to order parts... fast forward the December, no parts still. No idea if they are coming, and this whole time I have been out a washing machine. I don't know about you. But I was clothes daily (family of 4 with busy kids). I've had to make calls myself only to sit on hold for over a half hour to be transferred, and then still be told there is nothing they can do. See you have to wait 30 days (not from when you called, no because that would make sense, 30 days from when someone ordered a part) before they will even consider just replacing your machine (which they claim they will do in their sale... "we fix or or you get a new one") so you would thinknatvthe 30 days, which is closer to 6 weeks now, boom new machine... nope, now you move up to special forces, and then they have to submit a claim... which they tell you can take 3-5 business days for them to respond to.... So, if you opt for this, my suggestion is go to rent a center and get whatever appliance to save yourself the hassle, it will cost you, but it's cheaper than the laundromat (which I had to pay out of pocket for the last 6 weeks) oh and instill don't have a machine yet. Today is Dec 13

Best Buy pricing was very conpetitive and this is great product for what you get.

The guys did an excellent job installing my dryer,fast and efficient

Excellent is so right!!!!!! It’s a must and very happy to have it!!!

Best decision to make when buying anything from Best Buy. My wife and I bought a television 2 years ago from Best Buy and the picture started flickering, and wouldn’t stop!! We was reimbursed our whole purchase price minus like $20,..

Great Whirlpool set. Large capacity, modern features.

Wonderful Machine very special works great love the steam Function.

BOUGHT THE 5 YR. GEEK SQUAD WARRANTY FOR PEACE OF MIND BECAUSE BESTBUY STANS BEHIND IT!

Good price for the additional service for 5- years. Even I I won’t need to use it, it’s not wasting my money The installers did excellent job with the installation on washer/dryer

so far so good. Good value and reputable brand. My plumber recommended this brand. Only complaint is Geek squad wouldn't install the steamer component. Wish I would have known that in advance. Had to higher my plumber to do it.

Called in 1st time since purchase in 2020. Received someone out of state, hard time understanding and he didn't speak very good english and called me Cereal. 2nd time called in, spoke with Shelly who did a great job!! Took care of issue right away!

Love this set. Very easy to use and cleans the clothes well. Wrinkle free from the dryer.

Great opportunity to protect the machine we wanted something like this

Great opportunity to protect the machine we wanted something like this

The techs are well trained and having the extended warranty plan is always a peace of mind

They did a great job swapping out our washer and dryer.

worth the peace of mind. I feel confident that if I need to use it best buy will stand by the protection plan.