Customer Ratings & Reviews

We have been members of Geek Squad for several years and couldn't be happier with their service and how nice everyone is. Very helpful, kind and knowledgeable.

We’re not really the type of people to take out a warranty but I’m glad we did this time. Our previous washer and dryer broke down many times and we had not taken the warranty and I regretted it. I feel much safer buying the warranty this time

Excellent item; good price; easy to operate; works well; easy purchasing/ordering and easy Pick-Up/Delivery. I would recommend this item to friends and family. I have not needed to use this item but always feel better having the Best Buy Warranty

Very need it, very good value, recommend everyone to spend the extra money at front and get it, when the machine breaks for first time you will have to look for a repair center and spend more in the first visit

Replaced new washer right away with a new one. Fast service.

$400. I’ll take it. Thank you so much Best Buy. I want another!

Very friendly and knowledgeable they even tell me howto trouble shoot

Insurance is insurance. Sure, you may never need it, but its always nice to have it. And I get it, its sometimes just a simple way companies can make money, but for a major appliance its worth it. If you're spending $500+ on a major appliance, this is not a big add on at all. Worth it!

The staff was very helpful and ready to assist when you entered. We're very careful when loading items into vehicle.

LG would not honor the service on this washer. Geek Squad was right on it and handled everything professionally, from the initial phone call to the service techs. My 1st time using Geek Squad.

Bought this service product to help in case something goes wrong with new items

We’ve had a lot of issues with it and leaking since we got it, which was 4 years back. We’ve had different techs look at it, one part replaced which was not the fix. It ran great besides that and the leak was random and runs quiet. It’s being exchanged for a different unit. Best Buy has been very helpful with that.

Purchased extended warranty because after manufacturers warranty expires, it can be very expensive to repair any parts. So at least for 5 yrs I feel I have some peace of mind

The washer is great size, however when washing it makes a slight squeaky sound.

Have not had to use yet but the pricing was good for the amount of years covered.

We usually purchase protection plans for expensive items purchased at Best Buy. Contracts are generally less expensive than plans at other retailers. We have only USED them on a few occasions, but had good experiences those times.

Can’t ask for more after successfully contacting the geek squad an appointment was made and the technician arrived to trouble shoot and replace the vital part in a timely manner.harmoon

This is a must buy for any kind of appliances purchased. My GE easher messed up and i only got it replaced because of this warranty.

Have not had to use but did need to call for info.. very helpful.

Bought this for our new washer and dryer. Havent had to use it yet but wanted it for our new appliances.