Customer Ratings & Reviews

I purchased a 5 year warrantly plan on my dryer and called on 4-7-25. They could come on 4-9-25 but that day was not available and the next day that was available was 4-17-25. Be careful that when you purchase a warranty the lead time is what I call ridiciulous!! You can speak to a supervisor and they suggestion was to call back and get someone else. Mary in Pananma City refused to give me her bosses name . The dryer I bought was Whirpoll WTW5057LW and it NEVER drys a load on one cycle and I bought in Oct 2023 and now the drum does not spin.

Got them for my first time home purchase. Two years so far and no problems. Not fancy looking by any means. It’s a basic look which I was looking for. Had it delivered and installed with no issues.

Im happy with the warranty i feel like its a great price for the term other places i looked before finally purchasing here only offered 1 yr warranty for almost same price.

With every major purchase, I always get extended protection. In several instances paid for itself and sometimes many times over.

Looooooooooooooooooooooooooooooooooooooooooovvvvveeeee best buy

I've always purchased geek squad protection with all my new product purchases. It's well worth the ease of knowing your product is covered. I purchased the 3 year but ended up going with a 5 year instead.

My last machine was double the price and broke down just past the manufacturers warranty. It was not purchased at Best Buy and store said all the people who bought those machines saw them broken beyond repair within 3 years. No remedy was offered.

I appreciate the help definitely nice to have if you’re having any trouble or issues thanks

Excellent product, definitely recommend to friends and family, and good customer service

I purchased a 5 year warranty because you never know. Last washer I purchased only had 2 years on a different model. After 5-6 years it started making loud noises and I'm sure it could've been easy fix but it was time to trade up. Get warranty!!

If you spend over $200 on anything at Best Buy and don't get Geek squad protection, you are asking for regret. It is certainly better to have it and not need it than the reverse.

I haven’t had to use this yet but hopefully it comes in handy when something goes wrong with my washer or dryer. I will update in the future.

Scratch and dent! Literally that’s all this washer had wrong with it. We are extresxxx

I have actually never had to use the geek squad warranty. This is a good thing but it a great peace of mind that I have it just in case. I love that I get the portion on 1 or 3 years.

I havent had to use this product. However i have heard great things about them.

Love the price discounts with this memebership, and for 2 years is a no brainer. I bought the switch and have saved a good chunk of money on a lot of games new. Obvious the more you buy the more you save, Depends on your addiction to video games.

I took out the 5 year ext warranty because of their customer service. Never had a prob.

Geek Squad stands behind the protection plan. They made my problem right.

Delivery and installation of my new washing machine and haul away of the old unit was excellent and the 5-Year Geek Squad protection plan gives me great piece of mind regarding this new appliance.

Samsung is a very quality product. We've enjoyed a sophisticated look in our laundry room and a superior washing and drying experience, with our Samsung Washer and Dryer. The Best Buy Team from Sales to Service has been excellent.