Customer Ratings & Reviews

I have Geek Squad protection on everything it's offered on! Bought a washer and have already used the protection when the lid cracked. Someone came right out and fixed it. No problems!

The delivery time was remarkable - spot on from their arrival estimate on when my Whirlpool Washer and Dryer would arrive. Very courteous and very conscientious regarding Covid .

Gets the clothes clean. Different cycle options and dryer has

I purchased the 3 year warranty on my new washer and dryer. Have not had to use it yet, but trust that Best Buy will stand behind their warranty as they always have in the past.

When it comes to buying products from Best Buy, it’s a must getting their service plan. No other companies can beat their plans

I know a lot of people do not believe in getting these warranties but believe me, they are well worth it, especially on large items. Just give the number a call and they will arrange for someone to take care of the problem. Doesn't get more simple than that.

You should always use extended warranty for appliances, especially with washers. I would recommend contacting the sales rep who got you the appliance instead of going to the Geek Squad section since the appliance gut will know local repair people.

I hope I never have to use this, but was told just call us if you need us…

Perfect part of the washer I purchased, I have a complete set now. Great service if needled

This is a must have! I was never a warranty person but products just aren’t made the same anymore and it is worth the price to ensure longevity. And the service is always quick and easy!

My washer gave out and geek squad replaced it right away. Highly recommend getting it.

Guys showed up on time with the delivery. In and out in less than 30 minutes and clean work. Washer has been working great and barely can tell it is even running unless you stare at it to see if it is spinning. No more knocking when clothes are being washed!

Always there to help when needed though i havent needed to use it more than a couple times.

This LG All in One Washer/Dryer is awful. It takes forever to dry clothes and I've only had the machine 7 months and it is leaking water from underneath onto my floor and also in the pedestal drawer. Scheduling a service technician to come out and look at it was another story! He made modifications to the vent filter and I don't see what that has to do with a water leak. It did not fix my problem. I want to trade it in for a standard washer and dryer. I've contacted the Corporate office so we'll see if they will help. This machine cost me over $2000 and I can't afford to junk it!!

I often buy the warranty because I feel better having it, it’s a gamble but if I don’t I’ll end up wishing I had!

My product was damaged and they sent it back. I was happy that it didnt take that long to bring it to me and install it right away. It gives me peace of mind.

The geek squad always responds when I need them to. I just wish they were all as smart as the first technician I got.

Always get the protection plan, any issues geek squad comes to the rescue.

Made sure it got this to protect my investment. Great pick up and they allowed me to add it to appliance I got from outlet.

I have always used the Geek Squad for my Electronics, Computers, and Appliances. I have never had anything but reliable service.