Customer Ratings & Reviews

The agent was very experienced in repairs and quick to find the problem. Took long to get parts. But agent was ready when parts came in.

Great coverage and hopefully doesn’t have to be used. Nice to have a backup plan though.

Hope not to have to be on the phone for hours when I am going to need their support

Easy and helpful, great service and disponibility in all

I bought this protection plan for the washing machine for peace of mind since it is for the washing machine gor my elderly mother who lives in a different state from me. Good price too.

so far no issues on my product yet, i heard its good service, will wait and see

Didn't get this the last time I purchased a washer & dryer. Bad mistake on my part. Didn't make it again when I purchased my washer.

Get the protection as a 1 year old whirlpool stopped working for me exactly a week out of its warranty period

takes 90 minutes to dry clothes,delivery scratched the whole front up /not even a year and it needs repaired.and then scheduled a repair and it got canceled before they even came .i will buy one from lowes

I highly recommend buying the warranty on your purchase. You never know when something is going to break down and leave you stranded

spend the extra money and get the extended warranty. It's always better to have it and not need it then to need and not have. I already used Geek squad for a repair on my dryer! Now it works fine!

I haven't had to use this service yet, but I'm glad I purchased the 5-year protection plan!

They’re when you need them. I use their service on all items I purchase.

Excellent work, they arrived on time, quick installation,

Geek Squad is the only way to go when it comes to warranty they make it so easy just take it to the store they'll look at it repair it or exchange it same day sometimes.

It gives me peace of mind to have the extended warranty. Best Buy stands behind their products and extended warranty. Anytime I've had any problem, this warranty takes care of it right away.

Wouldn't ever buy large products without this service. I don't want to have an issue without this protection.

Had a problem with my daughters new computer not charging. They let us know it was still under warranty and sent it off for us. We did not have to do anything else, they took care of it for us.

Having the security of the additional 5 year Geek Squad Protection plan has allowed me peace of mind and gives me the extra plan after the manufacturers plans ends.

They helped us install the washer and dryer and were very informative about how they work. They also fixed out ice machine on the fridge.