Customer Ratings & Reviews

Hopefully I will never have to call them but they are top notch and what they do and what they know. The Geek Squad is clean, neat and reliable.

Have not had to use it yet, but should we need it we have the peace of mind for our LG washer/dryer units.

They were able to deliver over to the new place, on time and reliable.

They were able to deliver over to the new place, on time and reliable.

The agents installed my washer & dryer with extreme care. They couldn’t have been more friendly. Fantastic service.

Very happy. Hopefully I will never need to actually use it. But so far it’s great

Have not used this for anything but it is always good to have a peace of mind if anything were to happen

I love them!!! it washes a small and big load with ease. my laundry has never looked better, and they are quite

love the protection this warrenty gives me when any of my products are not operating.

Best in breed appliance warranty, given the imminent failure of Sears, I find it refreshing to go to Best Buy where the voice of the customer is heard and innovated around. For the price you truly can't beat it.

Always get geek squad coverage with big ticket items many electronic parts that potentially fail so great to have coverage

5-Year Standard Geek Squad Protection can save you lots of money in the future. You will know what I mean!!

Haven’t had to use it yet, Hopefully never do but past Geek Squad protection plans have proven themselves worth every penny.

Best Buy can provide the tech to fix it, or the means to replace the item, I always purchase the GSP plan.

We have purchased these plans on various items. true we never had to use them but for piece of mind I feel they are worth it and if something does go wrong your covered.

Works great. The guys from Best Buy did a great job and made sure it met my wife's seal of approval before leaving.

The agent was very professional and provided a great customer service at the installation day. Very professional

Love geek squad they always know how to troubleshoot or fix my problems

We have been without a washing machine for over 6 weeks despite purchasing an expensive warranty from Geek Squad. Despite having ordered and received the parts needed for the repair, we have had 3 scheduled visits, each with repair people failing to show up without notice. We have made more than 8 lengthy phone calls to Best Buy, having to repeat the problem and being disconnected 4 times. When we called at 3 p.m. for an update regarding the most recent scheduled visit, we were first told "the parts were unavailable". When we said we have the part which was ordered through the warranty, they said " the technicians didn't come to work." When we asked why we were not notified when it was after 3 p.m., we were told that the company is "unable to contact technicians during the day." We were then told we could exchange our washer for a new item. When we tried to do so, we were told we actually couldn't exchange the item and would have to wait once again and hope their unbelievably unreliable repair company (which "cannot be contacted during the workday") would show up. If you want this type of service, go ahead and purchase from Best Buy.

No worries if my washer would need work. Will do whatever you want to be satisfied.