Customer Ratings & Reviews

Most appliances last between 5-10 years. Paying a small percentage of the cost of the appliance for an additional warranty is always wise if you can afford it. You never know when something is going to happen and you need to call in a warranty or repair.

Already have a my Best Buy protection plan, but we always get the extra two to three years of protection on all electronics

I opted for the Geek Squad Protection plan, and let me tell you, it's like having a safety net for your gadgets. When my washer decided to act weird, Geek Squad had it sorted in no time. The best part? They kept me in the loop throughout, so no mysterious tech magic happening behind closed doors.

I bought a washer 4 years ago & it already broke. It would have cost about $350 to fix. This time we are buying a cheaper washer with a warranty.

Great purchase experience the perfect appliance, customer service always willing to help

They were quick, careful bringing the items in, and knowledgeable about the installation. Very friendly!

I had a problem with my new dryer leaving lint all over my clothes and not on the lint filter. Best Buy Geek Squad offered to stand behind it and replace the unit. I was able to remedy the issue with a piece of weather stripping. Nice to have a company stand behind it's customers. Thank you Best Buy Geek Squad

Anytime I buy a product always get the warranty and it seems to work out perfect

The service is great customer services is great. There timing is good the are professional.

I haven't use this protection for my most recent purchase yet (and hopefully won't need to) but I have purchased this and used it before and highly recommend it for expensive items because life happens and stuff breaks, it's good to have that security on your investment.

Had a problem with our washer that was a simple fix. Geek squad helped us figure it out over the phone and sent us a replacement part to fix our issue. Two thumbs up for whoever we talked to.

First time having owning a "modern" set of washer and dryer and WOW. Such an improvement to our lives. 10/10 would recommend. The app is actually really helpful for maintenance and cleaning reminders. And it's pretty nice being reminded when a load is done via app notifications on your phone.

Great to know my appliance is covered and protected!

I usually get an extended warranty when offered and for the past 10 years I have never had to use any of them. Good products.

This protection plan makes buying an expensive purchase pain free and best buy knows this.

I always get a Geek Squad warranty on all my major appliances. This on is on a recent Washer purchase. I did have two major large purchases that I purchased this warranty on and it covered those two products with no questions or problems.

Works great! Does a really great job with large loads! would recommend. Geek Squad installed everything no hiccup in 20 minutes!

We purchased this protection plan and hopefully will not need to use it; however, it does give us some peace of mind knowing we have some assurance that we will not be hit with an expensive repair once the manufacturer warranty expires. We generally avoid paying for protection plans for every purchase we make; however, knowing it was backed up by Best Buy's reputation for exceptional customer service tipped the decision in favor of purchasing this protection plan. The option for 5-years and cost appeared reasonable in light of the money we had to spend on our original unit with a more limited protection plan that had expired.

We’re glad to have the option to get a 5 year plan. We’ve had benefits from products needing unexpected replacement and the exchanges were easy. This is for our new washing machine. Unfortunately our 5 year warranty had expired two months prior to needing a replacement. It’s still worth it. We replaced a TV with a five year warranty at 1.5 years.

We bought this unit and the gas dryer with steamer function several years ago. We never found the steam function on the dryer to do much despite the claims by LG. With the wash, there is no venting, the gaskets sealing the door double over and do not fully drain. Within 2 years this rather expensive piece of machinery is being replaced due to mold in the drum, the ENTIRE gasket of the door, and in the soap feeder tray. While front loaders are more prone to this, the LG units in particular seem more prone to this. While I INITIALLY had no complaints from the washer unit, I should not need to replace a washer of this price point this quicky. We own a medical clinic and took excellent care and maintenance of the units, which is even more frustrating given how much time was spent trying to keep it clean. I do not recommend this at all unless a few years down the road you like mildew mold smelling clothing.