Customer Ratings & Reviews

Love my Frig! Happy we decided to replace all our appliances with LG brand. We have NOT had to use the Geek Squad Service because we've had absolutely no problems with any of the appliances we've bought. I did a lot of research reading reviews on different brands. Even though some stated having issues with LG brand it was no different than any other brand having some issues as well. Decided on this refrigerator because it fit the measurements we needed. Wanted the Geek Squad Service just in case it would be needed as refrigerators like other appliances these days all have computer boards and don't last as long as the old-days appliances.

Seemed like a good idea as hopefully if anything is going to break it should happen soonish. Steep learning curve in how the cooktop works.

Provides an extra sense of security when purchasing expensive appliances and equipment.

The benefit of extended warranties is debatable, since many people never wind up using them. Never having had a range with a glass top, I needed the extra reassurance. The cost of the Geek Squad plan is low enough to make it an easy decision. Another factor was that this plan was about half the cost of the one directly from Frigidaire.

Make sure to buy the 5 year warranty. I needed it for my previous microwave which was serviced three times and last time it went out was two weeks before end of service. Best Buy gave me credit for a new microwave and bought another new warranty for my new unit. I love they stand by their warranty and never had an issue.

Extended warranty is very affordable and highly recommend! Geek Squad assisted in the sale, sound explanation of benefits and had us sold……

I had to use the warranty twice once on a refrigerator and one time on a t,v, both items replaced 100%.

Works perfectly. Very happy with the choice. The options this product has was everything I needed. Air fry works well and happy with the two over option.

We have used the best buy warranty people once for our fridge and they did a great job

We have used the best buy warranty people once for our fridge and they did a great job

We have a home made bakery and use it everyday and we like it very much :)

Love it makes me feel better it’s protected for a while

Excellent warranty service by these employees! We’ve had issues with new appliances & every time they’ve delivered satisfactory results.

Great value on a 5 year no questions asked warranty that is about half the cost of the manufacturer's warranties, and includes in home repair/replacement if necessary!

I’ve always bought the BB warranties for big purchases, lucky i have never had to use it or make a claim in 15 years of being a bb customer. The one time I didn’t buy it was for a dryer, looking back that was a mistake.. heating element keep blowing out every year. The policy gives me peace of mind on my new purchases.

We bought an LG dishwasher in January of 2023. We got it because our Maytag died after 5 years. I’m so thankful we bought the protection because this is the second time in 3 months my LG has gone out. Totally worth it, the first fix would have been $600 if we didn’t have the protection. Also don’t buy an LG dishwasher!

The agents quickly and professionally installed our new dishwasher and disposed of our old dishwasher. The service was excellent!

I have this for a few years, I only used it once for a damaged Roku remote. I brought it in and they just gave me a new one with no problems.

So worth having a Geek Squad warranty, Only store I will buy appliances from due to horrible experiences with other stores. Keep up the good work.

Always get this on a major purchase. Easy to use when needed . Great piece of mind