Customer Ratings & Reviews

Sales team member was helpful and knowledgeable. Very pleasant to work with.

My wife had thousands of pictures on her laptop hard drive for her business that were vital and she could not recover from her backup when the drive failed. Geek squad pulled the drive and transferred the majority of the photos to the new laptop we bought. What a life saver.

I have not needed to use this service yet. Hopefully I have no problems and never have to use it.

I purchsed awarranty for for my Juicer. One day while using it I must have pressed the plastic piece too much and it got damaged by the blades since the fruit had already juiced. I called Best Buy to get a replacement piece, they asked me to return the whole juicer for a new one! I have increasingly started purchasing more kitchen appliances from Best Buy because after intensive research, on best quality and pricing, I found they had the best prices for my stainless steel fridge/freezer, dishwasher, microwave, Juicer etc. The customer service is excellent!

Excellent coverage for a very good price. I hope I never have to use it but it’s good to know that it’s there when I need it.

We hardly ever purchase extended warranties, yet for some reason decided to purchase Geek Squad support when we bought our Mac Book Pro. That was the best purchase we've ever made. We can use it on 3 different computers, and believe me, we've used it! Every time we have an issue we simply make a phone call and are talked through what to do to fix it. Once we had to take the computer in because it couldn't be fixed by just a phone call, and we received great service at the store. I have continued to renew our Geek Squad coverage because it has proved to be such a worthwhile investment! I would absolutely encourage everyone buying a computer at Best Buy to add the Geek Squad protection.

Its just piece of mind and to dont worry for the next 5 years

It was very simple to use my warranty for my microwave. After setting up an appointment with Geek squad, an associate came to my home. He evaluated my microwave, saw the issue, and put in a claim to have it replaced. It only took a week for a technician to come out and install a brand new microwave. I was very impressed with the entire experience!

Our dishwasher’s top rock became loose after a small piece broke after a few years. We called GS and Chuck came over to take a look and ordered the necessary parts, which was more than the small part that fell off. Within a week we had our dishwasher up and running like new. We use our dishwasher a lot, so having it get fixed this quickly and painlessly was worth every penny we paid for the extra service plan!!

Agents brought refrigerator in and unpacked it. Only then did we find the door was dented. The 2nd one was damaged in shipping. But the guys did what they were supposed to.

Peace of mind, bought it for 5 years so i dont have to worry

Works really good I have no problems and a bunch of complements it gives a touch of elegance to are home would definitely recommend

I have purchased several extended warranties with appliance purchases at Best Buy. I have never had any issues getting items repaired.

Every major purchase i make i always get geek squad service.

Great installation of my new dishwasher!! Quick and professional.

Good so far But then I haven't had to use it yet On top of that I'd rather have the protection than to be without it if I did need it

I just called last night to make a repair claim though the support plan, and the process was quick and easy. No hassles of any kind, and the required replacement part is scheduled to arrive in just two business days, which was pleasant surprise as well.

I love the Geek Squad. Eric is like family and comes to the house and goes a great job. Well worth the warranty

Glad to know that I have coverage if needed And g a great plan for those who are smart to take advantage of a product that works.

I’m excited knowing that my appliances are covered And hopefully won’t need to use it , but glad to know it’s there if I need it