Customer Ratings & Reviews

The Geek Squad protection plan was very worthwhile. We use our dishwasher several times a day. It needed to be repaired a number of times over the coverage period and the Geek Squad always repaired it effectively and efficiently. Finally, this dishwasher needed to be replaced while still under the Geek Squad coverage period and we received a store credit to buy a new dishwasher. Overall, the Geek Squad protection plan is a very fair and economical way to ensure that a vital appliance is in good working order.

We debated purchasing any Samsung appliances because we have heard mixed reviews, but the Geek Squad option was the perfect fit for us. Since we really loved the Samsung appliances it was a win-win to purchase knowing if by chance anything goes wrong - we have Geek Squad protection.

needed a repair under the warranty. First, started with (computer) chat and that was an awful experience. Literally just blown off, given false information and purposely disconnected from first chat agent. Second chat agent gave me Sears warranty phone number (basically just to get rid of me), when it would not be under sears but instead under Geek squad. Finally, I found GS phone number and when I called it was successful, professional and I was scheduled for a repair appointment promptly. The phone service agent saved the day, literally! My repair man did a great job.

The fridge was a bit wider than my door frame. They were able to safely remove the necessary components and fit the refrigerator through without causing any damage to my door or hardwood floors! Not to mention they were extremely quick. 15 minutes and they were in and out with old fridge! Amazing!

Thus far have no complaints. The exchange of dish washer, caused by my own measurements error, has proceeded very well. Thank you Best Buy

Looks good and completely packed Creek squad team good job

I had been having a bad day dealing with Home Depot and with getting things squared away with TTS and discount earned by having the Best Buy card. I was lucky enough to get Jessica as the associate to help me. She was such a delight and she worked with me, guiding me through the set up and purchase of item online. I told her I appreciate her patience and she said "that is all right Mr. Keller, I love helping you." She made an old man feel good. Thank you Jessica. And she was really dedicated to getting answers for me.

Having had a few dishwashers break on us we decided to again purchase extended protection for this purchase. The last dishwasher had the main panel go out twice and had we not had extended coverage would have been into several hundreds of dollars of repair costs. This unit was purchased during a labor day sale and made it more affordable to purchase the extended coverage plan.

Normally I don’t purchase extended warranties but in this case I did. The reviews I read about ALL BRANDS of dishwashers suggested the durability and quality went way down hill. My previous Bosch lasted 19 years. I don’t expect this unit to last that long and no knock on it intended. It just the way things are today. So I got the extension hoping to help it last longer.

Excelente!! We all in our family love it!! The decor that adds to our kitchen the best!! We r very happy with it!!

This was such a huge upgrade in our kitchen, the wife wasnt crazy about spending the money until she realized we use it every day of our life. Money well spent!

This is the best investment I always make. Fast, friendly and without the hassle! Love Geek Squad

I highly recommend Geek Squad for major appliances. While this is for a new purchase, we just had to use our last one for our 3 year old dishwasher that just quit. They tried to repair it and ultimately replaced it. I was impressed there wasn't too much heartburn going through the process other then the wait times for the repairs/parts orders but getting it replaced after they tried 2x to fix it was great. It is pretty reasonable price for peace of mind.

Always get on major appliances. Sometimes i have not had to use it but i have also had occasions on other appliances over the years. The service and coverage has always been exceptional and i like the peace of mind given that if a single repair is needed (out of warranty - or even within) it covers parts and labor and a single repair more than covers the cost if i didn't have. I have never been disappointed with Best Buy service and protection in the 20+ years i have purchased appliances / TVs from Best Buy.

Great stove for the price. Wish the burners were adjusted in location, since mine meets the wall, sometimes I’d prefer to cook the opposite location.

The delivery guys were great. They took great care with the removal of the old range and installation of the new one.

BestBuy has a professional Team for Installation and they did a great job with all my Installations. There protection plan is a gem because they really take care of their customers. I would recommend this to everyone. I would never think anyone other than Best Buy specially for appliance purchases. Very good service and trouble free installation. Thank you Best Buy we love you. We like your guys dressed up professionally and courteous with their customer centric attitude. I am a big fan of Best Buy total tech support and plan to keep it every year.

Bought this protection plan when I purchased a refrigerator. Have not had to use it yet.

Have this on my range only because my Lg fridge was such garbage. I don’t like Lg but the range I bought was the best available option. I haven’t used this service on it yet. I’ve used it on others though. It’s a good service. Never buy Lg without it but keep in mind Lg is good until 5 years so it’s a catch 22.

we haven't needed it yet. It's expensive but we chose against it on last dishwasher purchase (an LG) and regret it now