Customer Ratings & Reviews

Needed warranty service I could count on. This meets my needs

We bought the warranty just in case. We did use it and the service was professional and quick to respond.

The protection plans are worthy and the technician are really well prepared.

We purchased four Samsung kitchen appliances this fall and originally protected only two. We decided to go back and cover all four within the Best Buy allowed time period. (We have friends who have experienced problems with high end appliances that were brand new.) So far I can say that we are very pleased with the Best Buy experience in Colorado. From sales to install and the elite membership, it has been great. Hopefully we don't have to have any service done.

I can not remember th3 name of the guy who came out to troubleshoot my dishwasher, but he was great. Very friendly, personable, and determined to fix the problem. Although my new dishwasher was unable to be fixed, he went above and beyond, making sure a replacement was sent, and scheduled for install.

I always make sure i always get the geek squad protection plans on everything i buy from BESTBUY just because they make it so simple. Almost no questions asked about replacement and no registering the plan to get your product covered.

I thought it might be a good idea to get the added protection. I used to be a Best Buy Total Member. However, after the 1st year they dropped the price $20 & took away most of the benefits.

We had a Samsung microwave for 11 months and the surface started peeling NOT covered This microwave i# above our stove, kinda concerning that peelings could fall into food

I actually don’t know for sure if they are five stars on this or not and I hope I never have to find out. If something does go wrong I know I will need the coverage because the purchase took all that I had

The geek squad crew were very friendly and professional. I always get a protection plan since appliances aren't built to last as long as they use to and it gives me the peace of mind that if something goes wrong I have professionals that can take care of the problem promptly and properly.

This protection plan saved me from paying for a new dishwasher out of pocket. My last dishwasher bit the dust before the end of the 5 year warranty. Parts were no longer available. Because I had a 5 year extended warranty on my last dishwaher- I paid $80 for my new dishwasher plus the cost of a new extended warranty. Well worth the money and Best Buy honors their extended warranty!

haven't needed it yet so it's hard to rate. bought it for protection against any issues using the self-cleaning feature. KitchenAid said that issues caused by using the self-cleaning features high heat are caused by improper installation when it occurs. I added a heat register to my cabinet to allow for better air intake by the oven when it is operating during the self-cleaning cycle to be safe. to help it breath better.

Great service, and prompt. Very friendly and cordial

I stand protected, with my kitchen appliance if and when I need answers not unsolved problems or unsolved solutions I rely upon my 5 year standard Geek Squad Protection Plan. The Geek squad protection plan is expertly crafted to protect my buyers rights and expectations and solutions. I would not buy a item without the coverage of a Geek Squad Protection Plan. And thats a fact as well as a true statement.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Dont but an appliance without it. Its far cheaper than paying someone to fix it.

Best deal ever, no regrets. I had to use twice, save me a lot of money. They were so fast. I recommend.

Great investment. Extends the one year factory parts and labor 4 years for a total of 5 years. The maintenance people in all aspects wow the customer.

Have not had to use their services but it feels good to know they will take care of me.

Very fast courteous service would definitely order from best buy again