Customer Ratings & Reviews

I have always relied on the extended warranty for a large purchase from Best Buy

The microwave was installed as expected. Had product issues but on 3rd try we got the microwave oven installed, tested, and is operating. I purchased a 5 year Geek Squad warranty in Feb. '23. I expect that if there are any issues the Best Buy/Geek Squad personnel will be able to correct any issues or failures.

I didn’t have geek squad install the TV yet because I am still doing painting in the room it will be installed, but I had a very good experience with Troy who was the salesperson I had at the Naples, Florida location. He gave me all the information on various TVs for me to make a decision on which one was best for the price I wanted to spend. Also he matched the price Costco had it advertised for. I did sign up for the additional 5 year warranty.

The Geek Squad Service did an excellent job installing our built in refrigerator. Thank you. Recommend Best Buy for purchasing high end appliance products.

I cannot really review this well as I have not yet used their services. I am sure they will provide good service if I need it

Excellent service for a protection plan they take care of the products they sell better than the manufacture in most cases

I always buy this on a large purchase, usually the five year plan. Sometimes I don’t use it at all but the few times I have of paid for the times I didn’t use it. So I think I’ve broke even over the years. It all depends if you can self-insure your self or not.

New dishwasher purchase, so no occasion to use yet. Purchased the machine any warranty at Best Busy vs another retailer because of the warranty duration and total cost—best deal I found.

I am very happy that we decided to purchase the 3 year Geek Squad Protection. They did a wonderful job installing the over the stove microwave. We also had them come out when bought a new remote for our TV & couldn't figure out how to set it up. The Geek Squad came to our home & had it working in minutes. They have also added extra anti virus programs to our computers. When my protection plan expires, I will be sure to renew it!

Wow, this product is very nice. I love it. The space is fitting my kitchen.

I bought this Geek Squad protection plan because of the good experiences I have had with them on my other electronic devices that had problems way over my capabilities to handle. They have fixed my devices in timely manners; I've learned to trust them. Also they are in-town and convenient to me.

Can never go wrong with the Best Buy five-year warranty plan. Worth the weight and gold and the price. We’ve been buying warranties for over 20+ years on different products and we’ve only had to use them twice.

I hope I done need to use my warranty but I have piece of mind knowing that if something goes wrong, The Geek Squad will come and fix it!

After waiting for several months for the delivery and installation of our new dishwasher, I was thrilled to know that I could add the protection contract after the dishwasher was installed. No sence in putting it on at the date of purchase and wasting 3-4 months of the contract.

Don’t bother l… they always find a way to get you meaning you would pay and keep paying to use the paid services

My wife loves this microwave. Works quickly, and quietly. Connects to Alexa to turn on the light and fan as needed while cooking. Don’t have to touch the buttons while hands are occupied. Plus, the minimalist design fit her desires in the kitchen.

THEY TRIED SEVERAL TIMES TO FIX MY STOVE, AND ONE TIME IT EAVEN WORKED FOR 10 MINUTES. SOMETIMES THEY WOULD HAVE PARTS SENT HERE THEN COME GET THE PARTS AND TAKE THEM BACK UNOPENED. BUT DID COME SEVERAL TIMES AND REPLACED THE SAME SWITCH THAT WORKED LIKE THE OLD ONE (NOT AT ALL). I CALLED MANY, MANY TIMES BUT THAT DID NOT WORK EITHER ,GUESS I'M OUT THE COST OF THE FANCY STOVE AND THE COST OF THE GEEK SQUAD PROTECTIN PLAN ,BUT A COUPLE THOUSAND DOLLARS AINT NO BIGGIE HUH.

Have not needed them yet. But I am glad we bought some protection.

Best Warranty I am guessing. All covered. Geek Squad is great

This service is great. The crew comes out right away if there’s problems. They’re easy to talk to and are very responsive no matter what the issue.