Customer Ratings & Reviews

I've had my microwave for 3 and 1/2 years and it came with my home but unfortunately it crapped out for no reason. When it worked I really liked it so I bought the same one at Best buy and the installation was seamless. They came on time and microwave looks great same model and it appears to be working well. I bought the warranty and I'm hoping I never have to use it

Haven’t needed to use it, but glad it’s there as an option

Have had a little over 2 years now. So far, so good. It will occasionally go thru some cycles where some strange sounds are made, but everything working fine so far. Water dispenser doesn't shut down quickly enough, so you have to hold "1--1,000" before pulling out your glass. The french doors on this model do NOT close on their own when both doors have been opened. This can REALLY be annoying as most people expect the fridge to close when you swing them shut and walk away. Not with this; the left door has to be closed first, then the right side. Really stupid design. My neighbor has a KitchenAid french door model and hers swing shut as one would expect. For this reason alone I would say go with the KitchenAid.

I thank God we have not had to use this for our cooktop, but glad I have it. We have had it on other times and have used it and have always been pleased with the people who are part of the Geek Squad. Only negative is that I wish it was a little cheaper.

All my appliances and electronics are always covered by geek squad protection! Ive never had an issue with technicians they always do a very good job and are very professional.

Definitely get the warranty on a dishwasher regardless of the price. Dishwashers breakdown easily. Worth the extra cost.

Worth every penny, has saved me thanks to terrible Samsung appliances. Customer service is great and they get it done, sometimes they take a bit to schedule a repair but still worth it.

The cost of extended warranty from Geeksquad is a great level of comfort and when things go wrong it more than pays for itself.

haven't had to use this yet, and hoping i won't, but i have heard good things...

They responded very quickly. And were proactively monitoring the status of my damaged item.

It’s good warranty. Not much to say. Had no issues

It better be good for a repairs. I didnt buy it for anything but that⁸

Had this on the old dishwasher - was able to get the money spent toward a new dishwasher - easily handled, pleasantly surprised. Purchased new agreement with new dishwasher - proved valuable!

Ruben Barrientos from Geek Squad was AWESOME!!!! Gas Range had problems, Ruben came out and repaired. He was an excellent example of what you can expect from purchasing Geek Squad Protection. Timely, helpful, cordial, knew his stuff and if he didn't he would research and resolve, gets the job done right, excellent representative for Best Buy. Best investment I've made. Worth every penny.

Good the GEEK SQUAD was very helpful and he did a wonderful job

The agent mounted my TV and connected all of my devices.

Good Protection and best price for my security to my money

I always recommend the protection plan. Though most items BB sells are of good quality, it doesn't mean that something weird won't happen. Appliances are made en mass, so it is always possible that something just happens and is not a sign of good/bad quality - be smart ant CYA. In the long run, its a small amount of money each month for peace of mind.

Works great, looks nice but not exactly fingerprint proof. A couple of small dents with delivery but they hooked it up and helped me drill a bigger home for the waterline!

Can't be too safe these days, with the high cost of appliances and the almost impossibility of getting parts or repairs, a guaranteed replacement is worth this small investment. Our previous unit didn't last three years, so we switched brands and also made sure to get this warranty.