Customer Ratings & Reviews

Loving the new fridge, very spacious and a sleek look that matches my kitchen

Definitely recommend you get the extended service on any appliances. They are great to work with.

Has been doing what’s it supposed to so far. Happy with my selection

We got the extended service plan with our refrigerator, as extra protection. Geek squad has always taken care of us if there has been a problem, so we always get a protection plan with our items.

Love having the peace of mind that if any problems with purchase occur it will be taken care of

My Open boxed microwave died within a month or so or getting it. Geek squad came out, determined it needed a new panel. They returned with a new one a week or so later. They did not reinstall the microwave properly, causing a large dent in the top and now the whole Micrwave is falling apart. Due to COVID, no one is coming in to fix it. I'm afraid it's going to fall and crash into my new stove (which I bought from Best Buy as well). No answer from management regarding this issue. I also can't upload the photos showing the damage that is happening. Your site won't let it upload them. I'm not answering the recommendation section because it could be this one time. I'd like to see it rectified.

Good services. Personal so kind when yoy ask any questions

Great protection. It's working perfectly. We love it.

I always buy insurance for expensive stuff at Best Buy because there isn't any trouble to exchange our defective merchandise in the event that I need to do so. Best buy has not let me down in over 10 years that I am a customer.

The refrigerator is the perfect size for our home. The internal water dispenser is a dream come true. My only complaint is that the thermostat does not always light up properly. If I wasn't having this issue I would have given it a 5.

Geek squad always helps with every call and is easy to work with

When the ovens on my less than one year old GE café range stop working, the agents were able to diagnose the problem over the phone, get the part,It installed within days of the part arriving.

Glad I got it. This covers everything I own even the items I owned before buying this.

Bought this plan for my dishwasher. When it needed repair on a couple different parts, they had a new one delivered and installed by the technician. It was worth the cost and peace of mind it provided.

Warranty purchase! Got it when we bought the LG microwave

Service plans are in necessity have to get in the habit of Colleen and getting a juice out of it

I liked the fact there is no maximum number of trips and trip fee

How many how do use this service but it covers me pass the Standard warranty. Unfortunately products these days do not last as long as they used to so to me it’s worth the value

I love the warranties anything breaks down they'll be there to fix it I love Best Buy

Love having the piece of mind that this brings! Always a great investment to have!