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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1009 Showing 20,161-20,180 of 38,693 reviews
  • Rated 5 out of 5 stars

    So polite, friendly, knowledgeable and great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were amazing, and on time. Put the TV mount where it needed to be and set the TV up for us to use right away and explained how to use, and even helped us not have to use the cable box since the expensive TV came with it's own wireless cable. Very happy and would highly recommend, my husband and I did not argue once:)

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Could have been better

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I felt I was an inconvenience to installers. First time with Geek Squad being less than highly satisfied. I wasn’t shown certain functions on controls and new soundbar. They did ask “do you have any questions” however when you have a new system how do you know if you have any questions? I paid almost $700 for setup and installation and I think the installation should have been more thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation and the tech was above exceptional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install of my TV sets

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The squad are friendly and keep me up to date on what they are doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad did a great job installing my new television. I would use this service again!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV wall mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very satisfied with the installation! The technician was courteous, and knew what was needed to do the job right the first time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Go Geeks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your Geek Squad was very professional and safety conscious from the pandemic. They also wore plastic booties so as to not dirty my floors. They answered all my questions clearly and even closed some holes in the walls from the previous install. They set me up nicely for my entertainment needs.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The tv works well.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    However, they asked if I had an extension cord. I went and got one for them. But, after they left, I saw that they had mounted the white cord on the brick wall on which the tv is mounted. If I had known why they wanted a cord, I would surely have brought a brown one that would not have been so obvious on a brick wall. Now I am faced with finding some way to color it so that is not what you see first when you look at the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Job well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Job well done for wall mount. Had my own mount and still no issues.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    TV install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was installed and all wires hid perfectly. Grear job. Very professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    quick and easy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was efficient and knowledgeable. Was set up quickly

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good wall mount unit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This wall mount works well and holds tv securely. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed quick

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional and easy to work with. Made sure existing soundbar was working with the new tv. I would recommend their service to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very professional service and very friendly. Fast service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Esteban Excellence

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent customer service! Esteban and his assistant were wonderful. Very professional and knowledgeable. We had questions about the rack we purchased. They answered all of them. We are pleased. We will definitely ask them to come back for other projects.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Install all TV quickly and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job keep up the great work job well done thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Went well

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installation of my new TV was quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my Smart TV & explained its work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and the soundbar. They were very helpful in explaining how my Smart TV works and in using the various features with the remote.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mounted

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    TV was mounted and everything was connected. Then the guys showed me how to use the TV and bar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service & technicians!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My install ten was amazing!! I would recommend this service to any family or friends in need of tv mounting and unmounting services. My technicians were amazing, I could t have asked for a better more professional service!

    I would recommend this to a friend