Customer Ratings & Reviews

I had geek squad mount my TV when I first purchased it, and thought the service was great then. Back then, I was led to believe in the store that by paying for the highest service, they would move my TV to a new residence if I were to move places withing the warranty period. I when I did move recently, I called Best Buy to set the moving appointment, and learned the hard way that the moving perk was actually not a thing. I was disappointed, but still needed the TV mounted and set up, so paid once more for their premium service. I specifically described everything I needed connected and the fact that I needed my cables run through the wall. The person on the phone verified my order, agreed on the price, and set the appointment. The day of, my wife received the technicians, and was made aware the multiple of the services, such as running the power cable through the wall was not included and that, in order for them to be able to do that a separate service needed to be purchase. Additionally the premium package apparently did not cover mounting of the soundbar. At the end we traded not having the cables run through the wall for the soundbar, since calling geek squad customer service was a futile activity. I don't know if this is a practice to promote things that are not cover to get you on a position where you get to pay more money, but at the end I was very disappointment, and may not get geek squad services in the future. I've talked to friends that have contracted other companies just specialized in entretaintmet systems setup, which offer more for your money, and do not mislead customers. This was a miss on their part, because if that's how they treat their elite customer, don't wanna know how it goes for the common fellow.

There was very friendly and great on time thanks!!

Both techs who came to install and hang my flat screen were excellent, great customer service, knew what they were doing and completed the project in a very short amount of time. Highly recommend them.

The agents mounting the TV were exceptionally good. Very knowledgeable and courteous. They explained very thoroughly how to use the TV. I recommend these guys to anyone considering installing a big TV>

Agents mounted my tv, were considerate of my preferences and were very welcoming

Actually tv mount is really good instead of put it on a table

Sarah and Abraham exceeded expectations on a high mounted 100lb+ 86" TV. Professional installation included centering, leveling, organizing cables and checking all the functionality. Really appreciate the work and I will ask for them by name on future installs.

easy to assemble and mount. space in back to make adjustments

The agents were very efficient, knew what they doing and very helpful. They were able to not only get the TV installed, but were also able to connect the TV to the Comcast signal.

I purchased the package for the first time, I am recovering from surgery and am very limited and could not have done the install myself. The team was more than worth the costs and I bought the full service plan. We will see how much more value it presents over time but I don’t think I will have any regrets.

Called Best Buy to fix a TV install done incorrectly and as a severe fire hazard from Task Rabbit. Don’t ever use TR for anything electrical.

My new T.V. was delivered and installed perfectly.They used the old mount and were meticulouse in their work.My question is some installations are much simpler than others so the installation costs should be made as to the difficulty not an established 199.99

Great insulation service. Very helpful and professional.

After finally getting the appointment finalized things went well. They were calling my dad in Connecticut instead of me in California. After the first missed appointment everything was taken care of. It was smooth and quick.

The workers were knowledgeable ,polite & thourough

The geek squad tech was amazing at installing my new TV. He asked my opinion about placement etc! Very efficient and cleaned up the mess! FANTASTIC JOB!!

The team that set up my new LG TV did a fantastic job. On time, clean install, informative, and friendly. I appreciate the service provided!

The Geek Squad Agent Zachariah was fantastic on setting up my television and also pairing my sound bar too. Very friendly and acted in a professional manner. He also removed my old television for recycling.

On time, courteous, knowledgeable about product. They mounted the TV and hooked up the soundbar and made sure the apps we use were installed. Great couple of guys.

Guys showed up on time did a great job setting up new tv and they were very friendly individuals.