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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1047 Showing 20,921-20,940 of 38,693 reviews
  • Rated 5 out of 5 stars

    Loveit

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't have to do it myself plus they're cool af! So yes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the tv.. clear picture and the price was good tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    mount tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the guys did a great job. i would have them come back again if needed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Drew and Trey were great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Drew and Trey were great. On time, cleaned up, gave our dog a good head scratchin'. What more could you ask for.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my TV quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agent (Nash Smallwood) and his partner installed my wall mount TV quickly and efficiently. They work together very well as a team and didn't seem bothered with me watching over their shoulder. I learned a lot. Very polite and considerate. On a scale of 1-5 I'll give them 15

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    it looks great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    our new TV is mounted in the bedroom and it looks great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. Guys were friendly and very professional. Would use them again. Would also recommend them to friends and family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    WANTMY PORTRAITON!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job! They were supposed to follow up on how to get the portrait mode to stay on and I have not heard back from them. This is really disappointing as this is why I bought this TV.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing service!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always have the Geek Squad do your installations if possible, They are truly the best! Not only are they kind & caring but they do everything to perfection. We were so impressed with their service, Thank you Geek Squad!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is truly the best!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The efficiency and expertise of the Geek Squad crew is unmatched. They got me all set up in much less time than anticipated! Incredibly satisfied with the team!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Tech Wallace 10/10

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wallace my Tech in Miami, FL was amazing. He was friendly and very knowledgeable. He walked me through the process step by step and to9k pride in his work. He made sure that the mount was sturdy before continuing with the installation.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They set up the TV but...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad was supposed to set up a TV stand that I ordered from Best Buy and then set up the TV on the stand, but the stand showed up broken so that couldn't set it up and they wouldn't take the stand back to Best Buy, we had to pack into the car and take it back ourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV wall mount installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent installation of my 55 inch wall mount TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were prompt, professional and knowledgeable.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 3 mounts and talked with some best buy associates and had a good feeling about my whole purchase. I made it clear that I only wanted the geek squad to do the installation..why did I have a third-party show up. Even the BB associate was like yeah I rather for you to have our guys do the installation. Im upset about that bc I think your word is your word.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    These guys were Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I look forward to my next install. Total Pros.........

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’d give more stars if I could. Team Dusty and Jayden were awesome! Very knowledgeable and courteous. They were respectful of our house and our time. We have the Tech Support membership and everybody with the geek squad has been great.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    TV OFF CENTER

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys got the job done: hung my tv mount , television. hooked up my blue ray and soundbar , so i did not have to program anything. This was good. Not so good... my TV is off center. I specifically asked to center the TV over the storage bench below. i figured that they have to center TV's all the time and it would be easy for them to be accurate, but, after they left and I sat down to watch my TV , i noticed that the TV was not centered over the storage bench. To have the TV centered over my storage bench, i had to push it over by atleast 4 inches, Now the storage bench is too close to my entry way table and I wanted the entryway table and the storage bench to be as far apart from each other as possible. So , this is annoying and did not have to happen, but now I am stuck with this, unless i want to pay them to come out again and make more holes in my drywall re-centering my TV. Disappointed

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for reaching out to us with this review. While we are happy to hear that the job was completed without you having to program anything, we are not happy to hear that you're unsatisfied with the TV mount. We would certainly be upset with a TV that is not centered, as well. For support with this, please call us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Service is the best!!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is Number 1 in my book! The boys were in and out in no time with no scratches on the wall or damage!!!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv Install

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did a very good job installing tv and telling me about how it works and what they reccomended only thing that im unhapoy with is that the tv isnt mounted over the center of my mantle plan on calling them back out to see what they can do about it

    I would recommend this to a friend