Customer Ratings & Reviews

The team was very very mindful of overall space in our home and took their time and extra steps not to knock into any other furniture in our home. They even cleaned up after themselves!

Installation was performed excellent. The ability to watch from different angles is superb. Work was performed in detail and to our satisfaction. That gentlemen that installed is on my priority list for future work

The Geek Squad mounted and set up my 65" set with no problems. Everything is working, including my surround-sound system.

Service was quick and the gentleman mounted my TV in a difficult location. He centered it and ensured I was okay with everything before proceeding.

Chris was amazing in explaining and installing our TV in my parents new home. They are in their 80's so not very tech savvy! Chris made this experience super informative and professional! Thanks you Chris and Geek Squad services!

I ended up with this vs a More expensive mount because I know I will hardly ever adjust the tv. Just make sure you have studs in your walls. The guy came and out a bunch of wholes in my wall and then couldn’t mount. 100% returned.

I had 4 TV's mounted and needed 2 different mounts than what I had and the technicians had everything I needed and helped out everywhere they could. Great group of people to work with. Definitely recommend them.

The guys hauled my old dinosaur TV away and installed my new SONY X80J in a matter of minutes. They hooked up my VCR/DVD player, but were unable to connect my old cable box. I had an Optimum rep come later in the week, and that was done too.

The agent installed and mounted my tv perfectly. He did it quickly and made certain it was located exactly where I wanted it. Very professional, friendly and cleaned up the dirt and dust. He also made certain the tv and streaming services were working properly before he left. Very satisfied

Tv was mounted and set up ran cables. It was fine.

Gabe and Gavin from Geek Squad are the reason that I continue to utilize services from Best Buy. They came out and installed a wall mount and new Samsung Q60 65’ within about 30 mins. Unbelievably fast and efficient. The tv and mount are incredibly sturdy thanks to Gabe and Gavin.

Geek squad did a fabulous job installing our TV & helping us learn the remote. They were very helpful & answered all my questions.

Had GeekSquad come out to mount a 55” TV. Planned to have cabling run through the wall, but they discovered the was was cinder block. Changed directions and did a great job of getting the tv mounted and cables hidden cleanly. They even updated a few setting on my TV that I’d missed. Solid service as always.

The guys that came out knew what they were doing and were very helpful

I would like to give Best Buy's Geek squad a thank you once again for doing a really good job

The team that installed our TV was timely and very informative.

We scheduled to have a large (75") TV mounted that was purchased at Best Buy, using a mount that was also purchased from Best Buy for a lightly smaller TV (65"), again, purchased from Best Buy. When scheduling over the phone, the customer service agent asked many questions, so all was disclosed on what service we were needing, where the TV is going, what size is the TV, what size is the mount, etc. The day of the scheduled service, one of the Geek Squad guys that was scheduled to come, actually called and reviewed the details over the phone, verifying that the mount was the appropriate size, verifying that I just needed the TV mounted, not hooked up to other components, etc. All seemed well. However, upon arrival, the other Geek Squad guy came in, looked at the new TV that we had taken out of the box to have ready, and told me "Nope, this isn't happening" and then crossed his arms and just stood there. When we asked what the issue was, he claimed that the basic mounting was not the correct option for us to have selected and this was a special job, which would be at least $350 more. I explained to him that, when I scheduled over the phone, I had been very honest about how large the TV was, where the mount was, and that the current smaller TV was being replaced by the new TV. Actually, when I scheduled, I was told that because we didn't want components hooked up or wires hidden in the wall that this was a "basic" mount, so this is how she scheduled it. (This was not a request or decision of mine, it was the conclusion/selection that customer service rep came to after asking all of her questions. The Geek Squad guy was just so rude about the whole thing. He was absolutely unhelpful, arms crossed, arguing with me the entire time about what he claimed I must have said or not said on the phone when I scheduled. He had negative things to say about the customer service lady that I spoke to when I scheduled, also claiming that she was incompetent. This was not an apology for his company or company's employee, but more of an insult to both her and I that we so incompetently scheduled this visit. Honestly, it felt like he had no interest in working anymore that day, as it was around 3:30-4 PM when they arrived. I had also booked to have a smart door bell install (again, also purchased at Best Buy) but after he said he couldn't mount the TV, he just left, so I guess I will need to figure that one out on my own as I will not use this service again. Long story short, we make most of our electronics and appliance purchases from them and this is the first issue I have experience, but it has really changed my view on Geek Squad and Best Buy.

They mounted my tv, the process was quick and easy.

The Tech Squad guys did a fabulous job of connecting all of the components in my new 65" Sony A80J OLED TV system. The work was done accurately, quickly and professionally. They were extremely helpful and courteous.

The mount I bought was not the correct one. The technician told me which one to buy and I went to BB to purchase it. I came back and they installed it in no time.