Customer Ratings & Reviews

Scott L. Did a great job installing my tv and sound bar. He was professional, friendly and efficient.

They are worth every penny!!! Don't hesitate spending the money. They know what they are doing and can install the TV and give you various options that you would not consider. Also, we have a complicated in-home TV receiver connection system. These guys were able to connect the new TV and recheck the other TVs in the house so everything was running on DISH. Oftentimes, we've had problems with the DISH techies and they have had to return. GEEK squad is fabulous and if you have the Protection Plan, the cost is truly minimal.

I had the pleasure of having my 75" Sony Bravia installed by your geek squad. There were very knowledgeable about the Sony brand. They hung my tv quicklywith precise measurement making sure it was secure on the wall. They gave us instruction on apps and how to keep theTV updated when necessary. Great ambassadors of Best Buy!

They were wonderful, professional, courteous and compassionate about our needs! As we’re elderly and not able to deal much. They installed it quickly and did a great job!!

I'm really enjoying this large TV. Buying it, I knew I wasn't getting the top of the line TV but it is far from the bottom of the barrel. When I bought it the store rep told me that this TV was one notch above the lowest Samsung TV, which is a compliment. The picture is very clear and the interface is intuitive. I have no complaint about this TV. It also helps that I got it as a Black Friday purchase which knocked another $300 off. I'm happy.

The agent called the day before to confirm, called when on the way as we had discussed, got here and hung up the TVs quickly and hid the wires as much as possible and suggested a wire cover that could be purchased to cover what did show. Both guys were efficient and knowledgeable and worked well together. Highly recommend these guys!!! However, requiring a title and a display name is irritating. I would have blown off the review but the guys deserved the positive feedback.

Geek Squad Agent Herbie was great! He took great care to connect everything correctly and safely, and made sure that we had access to everything we had access to before the installation. He exhibited a vast knowledge of the technical aspects of his job, and was friendly to boot! He showed up when he said he would.

We needed our 75” TV mounted above our fireplace as that was really the only place in the room for it to go. There was no way I could do that on my own. The Geek Squad agents arrived on time and gave text updates with their ETA which was great. They made sure the mount was straight before drilling into the wall and it definitely required two tall people to safely lift and secure the TV. Then they made sure all of the software was set up and it was connected to the WiFi and soundbar and everything worked. They were really nice, answered all of my questions, and did a great job.

I'm so glad I added the cost for the installation of the TV and soundbar. The TV is practically flat against the wall and the tech set up everything just as I needed. Great service.

The experience from beginning to end was exceptional. Initially, I intended on purchasing a 65'' television but after consulting a Best Buy online representative, I learned it wasn't the best option for me so I pivoted to the 55'', which is perfect. In addition, the GeekSquad intaller who came to my apartment was incredibly informative, practical and professional. He knew the walls of my building couldn't work with the wall mount I purhcased so he brought one that worked so I was able to return the one I purchased and have the proper one installed. In conclusion, very happy customer.

Agents worked diligently on connecting new 83” TV and soundbar system , mounting, and connecting devices.

Aaron and John did an amazing job installing the tv. Very professional and definitely knew what they were doing. It was definitely worth it. They were also very informative about streaming and features available on the tv especially for a person who isn’t tech savvy. Great job

After the second cancelled appointment from Manada, the third party group Best Buy sometimes contracts to do installs, I had to go speak with the selling store's manager in order to prevent waiting yet another week to get our tv installed. Luckily for me, Brandon at the Best Buy on Research Blvd in Austin stepped in to get things back on track. He worked with the stores own Geek Squad crew to get us back on schedule and get the installation performed without having to wait yet another week. Brandon was the consummate professional. He listened, empathized and made it happen. I doubt I'll order online any more, I'll go to his store and order in person. Outstanding service! Alex and Greg were the Geek Squad techs that had to install our tv about 7' up on the wall. They were excellent and completed a perfect installation. My elderly dad supervised from his chair and noted they never hesitated and there were no wasted motions. These guys are pros and their work shows it. They even refused a tip! (Which they definitely earned!) While we had a bumpy start to our two tv installs, Brandon, Alex and Greg got the work done quickly, professionally and expertly. Thank you so much to these three employees for their excellence. We are now pretty loyal BB customers and you can thank these three!

This was actually the second time these service guys did installation work at my house. They took down a disfunctional TV in my bedroom and installed a new one. They also provided this same service on my old TV in the family room. I am 69 years old and really needed someone to do this for me. I must say they did an exceptional job. They also installed an indoor antenna to the TV. They did all the updates, the channel searches, and tuned my TV for the best picture. They answered any questions I had and instructed me on aspects of the TV I wasn't sure of. I couldn't have asked for more!

The installers did an excellent job. This is the third time I’ve used Geek Squad for television installation.

This is a very heavy mount. May be overkill for my 65” but I do like to be able to get behind the system. The install went smoothly although there was confusion and contradictions between customer service and sales regarding pricing and service scope of what was and wasn’t included. This isn’t a cheap service to begin with, I didn’t like feeling like was being upsold during installation with cabling or mount upgrades.

Agent Mike R. , and his assistant, from Mt. Juliet Geek Squad , went above and beyond in every way. Extremely knowledgeable. Respectful , followed COVID guidelines, were very patient in answering all of our questions, provided a through tutorial on how to operate the TV and remote, and cleaned up perfectly, and were very careful when handling equipment. Mike also provided contact before and after delivery and install to keep me apprised of arrival time, what to expect, etc. EXCELLENT service!!!!!

Agent Mike R. , and his assistant, from Mt. Juliet Geek Squad , went above and beyond in every way. Extremely knowledgeable. Respectful , followed COVID guidelines, were very patient in answering all of our questions, provided a through tutorial on how to operate the TV and remote, and cleaned up perfectly, and were very careful when handling equipment. Mike also provided contact before and after delivery and install to keep me apprised of arrival time, what to expect, etc. EXCELLENT service!!!!!

The guys were pretty knowledgeable with my new Sony tv and sound bar system. They went right thru the set up and helped with picture set up. thank you guys

Fantastic job on the installation. The installer made sure to cover the operation of my outdoor tv