Customer Ratings & Reviews

The agents mounted my tv — they centered it on the wall and checked the height with me prior to the installation. Then they connected my devices and made sure I could start connecting to my Roku (to initiate my account). Great service, thank you! :)

The agents did their best to make this a one trip install. The mount was faulty which required a second install trip. The agents were professional and respectful of my property.

This team that came to my house were sooo good! They knew what they were doing! Gave us really good tips and mounted our 85” tv so quickly!! Happiest costumer here! Great service!

Bought this mount with my new 86 inch LG. Mount is great abs easy to use. The Geek Squad team was even better. Professional, courteous and great guys. Felt safe and enjoyed them coming. Simply Outstanding. Would have those guys back anytime.

the geek squad rep -- Jamie Posner, was excellent. she was very professional and knowledgeable. she took the time to explain the tv features to us. she answered all questions. She is a perfect example for a geek squad agent. she deserves a raise.

These guys are so awesome. Three accommodating, arrived on time and took care of everything as I want to. I am a stickler for details and they pleased to me. Recommend total tech membership

Two Geek Squad agents mounted my 65" Sony Bravia TV to a Sanus Large Advanced Tilt Mount, and they verified my TV's operation. They were professional, very knowledgeable, were customer friendly, and did an excellent job.

My master bedroom was too crowded with a tv stand for the big tv I had. The geek squad guy was super helpful explaining why we had to change mounts because of the framing in the wall etc They were in an out, polite, clean and worth the money for the professional installation.

The agent delivered our TV next day and connected it. Great service and we're once again 100% happy with our Best Buy purchase.

Ken is his name I thought I prepared for him but I left out a few things he fixed that situation and then some all along explaining why he was doing so I understood

My Mount was mounted by geek squad. It is in an indented space. Fits very well there. Full motion allows it to be pushed to the wall or pulled out where it can be seen around the corner. Good choice for the space.

2nd tv installment due to 1st tv defect they were fast i didnt like the way placed my tv on an angle instead of placing it back the way the first tv was placed and im unable to correct it without calling the Geek Squad again

The techs were knowledgeable and took lots of time explaining how to use the tv and remote, they walked me through all options

Love the tv and the guy who came to install was friendly & very efficient.

THE AGENTS INSTALLED AND MOUNTED MY 77 INCH SONY TV. SCOTT WENT ABOVE AND BEYOND TO ACCOMMODATE THIS SOMEWHAT COMPLEX INSTALL.

My experience with Best Buy has always been very exceptional with each team member has been absolutely excellent…I love their customer service!

The Geek Squad (Shane and Rayne) were excellent! Courteous and professional, they knew their “stuff” and got the job done very proficiently. Answered all our questions and gave a great lesson on using the new products. Highly recommend them.

Love my 65-inch Samsung tv just right for me I can lay in my bed and watch tv

We were not informed at the time of purchase as to the height limit for a large TV being installed by the Geek Squad. When we learned of this, we addressed this with Best Buy management. Our issue was resolved without further issue. We were pleased.

The service agent helped me schedule a tv installation.