Customer Ratings & Reviews

Hugo was our installer, and he did a stellar job. Set up the remote for DirecTV and showed us how to use everything.

The guys were extremely knowledgeable of the mounting process, installing and setting up the Tv and sound bar. They were also very nice and explained everything I needed to know.

The squad installed my tv , set up the remotes, explained how everything worked and made sure I was comfortable with it.

The agents mounted my TV and then for an additional tip. I had them hang a expensive Chinese silk valance above a mirror. They were fast precise, and provided excellent

The Best Buy installers were great. They mounted the TV, connected the A/V, calibrated everything, signed in my apps and showed me how to use the equipment It took them less than a hour. They did a great job.

The Geek Squad setup our new Samsung 85 inch 8K TV and soundbar. We are very pleased with the service and help.

This was a great experience. Shawn and Anthony, the Geeks who came to do the work, were awesome! Polite, cleaned up any mess and they were funny to boot! I would recommend this service to anyone as it was well worth the money.

The service was professional and efficient. The cost was a little high but the job was done well. Thanks.

The Geek squad installed my new tv and put together the studio stand which they were excited to see. They were both very efficient, knowledgeable and helpful in getting everything set up. They also hauled away the boxes.

Clay was professional,very knowledgeable and friendly. It was unfortunate that my speaker system was missing the wall brackets. He could have made extra money. That's on Best Buy not him as the speaker system was delivered a week before (even though I asked they not be)

Excellent service and efficiency. I would definitely recommend this service.

Brandon did a great job but Taylor was focused on charging me more for the installation. Also, the tv was mounted well but the conceal strip was not installed properly and lacks quality standards. Also, the old mount and stand was removed but they lost the screws to the old mount so I can never use them again as they were custom screws. Adam (audio rep) in the Okemos, MI, store is rude, intimidating, and downright disrespectful. Adam insulted my friend in front of other customers and employees because my friend did not agree with him on his audio pick, and then informed me that I could complain to corporate but they will not listen...he was right about that.

Received mounting bracket in time before Geek Squad came to mount my tv; however, the bracket was not needed due to the existing one one my wall worked fine. I kept the bracket to use at another time if needed.

The Geek Squad did a wall mount of my new 65" Sony. They explained what they were going to do. They did the work quickly, efficiently and with excellent end results. The whole set-up looks great, they merged my remotes. Couldn't be happier.

The geek squad technicians did great job manning our television on the wall. I had already set it up, so that there is not much for them to do beyond the actual, physical mounting, but what they did, they did great.

Quick and efficient work, VERY friendly techs. Explained everything thoroughly, gave clear instructions. 5 stars!

It was a great experience to have a member of the Geek Squad install the TV on the existing bracket and connections. The only disappointment was that he was unable to connect the sound bar.

Bestbuy guys installed my 83” LG tv to the wall, set up, cleaned up any debris and removed the box. We’re very professional and friendly.

Best service agent / tv installer ever, he was on time and was in and out

The Tech was very pleasant and knowledgeable. Setup was quick.