Customer Ratings & Reviews

So far I’m happy with it. I used them to install my Best Buy tv purchase for free. They took my old tv for free and I called them for text support for my Echo show and they helped me for free.

Excellent customer service. Very patient, organized and had our TV installed in a short amount of time.

The guys were great that installed our wall mount and set up our TV. They did a great job, made sure everything worked, before they left, answered all our questions. Explained about the mount itself. We were very pleased with the experience.

Excellent service -- very professional and efficient. Highly recommend1

Agents that came to install our TV were extremely polite, helpful and professional. We have used their service multiple times, and Best Buy really does hire good professionals.

Full range of motion. Easily mounted. TV securely held, no wabbling. Smooth movement.

Fast exactly what I wanted. Plus staff is very freindly.

The Geek Squad person came to our house with the two TV's we purchased and all the supplies needed to set them up. The agent the set the TV's up and showed us how to operate the new remote.

The Team that came to my home were very efficient and were able to take care of the installation with out any problems.

Always a pleasure shopping and doing business with the Best Buy in Chino Hills. The customer service, professionalism and overall protection perks, makes me a happy customer.

The installer was great. But Best Buy could have told me that I x could have only paid $99 for a years worth of Geek Squad assistance, rather than charge me $250 to mount a tv that didn’t even require the existing mount to be replaced. Also, no one contacted me about a partial payment issue. I had to call to find out why the technician hadn’t showed up at the scheduled time. Then I had to wait 3 more days for someone to come out. Shocked. Previously received excellent service.

The squad arrived on time and in a timely manner. Very respectful and insightful on how and where to Mount my tv. Thanks boys

The squad did a solid job of mounting the tv. The showed up on time!

This installation did not start well. The installation company did not show up at all the first time OR the second time! For the THIRD attempt to get someone here, a BestBuy Geek Squad team was assigned and they showed up on time and ready to go. Once onsite, installation was smooth, they cleaned up the area and everything was good. Needless to say, it shouldn't take 3 attempts to get an installation team to show up. That was 3 days I had to hang around at home for hours, waiting to see if someone was coming. Whoever the clowns are that Best Buy had contracted for this work should be cut from their list of subcontractors.

The Geek Squad were great! Very efficient and fast with the install. They were also patient answering any questions that we had.

New TV delivered and old unit removed to recycle. New unit set up and all adjustments made. New TV is much better than old unit that that was replaced.

The agents mounted our TV as per our direction for placement. They were polite and professional. They reviewed instructions on using the remote control and before they left made sure we had no further questions.

All in all it went well. Wasn't happy that there is a 4 hour window for them to show up but can understand why. They were very neat and clean clean about the install. Even took the gigantic tv box with them. This was a basic install an setup. If you don't have the time to do it yourself or worried about messing something up then I recommend this

The agents performance was exceptional and they were very friendly.

The crew that came to mount my TV came prepared. They were professional and on time. They did not leave any debris behind. They were very friendly and took time to explain what they were doing and how to use the mount. They tested the TV before they left.