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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 112 Showing 2,221-2,240 of 38,694 reviews
  • Rated 5 out of 5 stars

    Geeks replaced tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very well coordinated team. Efficient and effective,reboxed old tv and helped me move it. I like having the geeks available when I need them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    They did a great job and it was fast!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job on my tv installation and mount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Worth every penny to sign up!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cannot say enough good things about these guys. I had two different sets of men come out and each is polite, informative, smart, clean. They do not waste time, yet you never have the impression that they're rushing to get on to the next job. They listen, and they know their tv's!! The appointment time and follow up until they come are all a joy to deal with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys were awesome!!!! I highly recommend Geek Squad! They were very professional, knowledgeable and efficient!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was a tricky installation for the Geek Squad because of a mistake I made, but the Geek Squad made everything work the end. I bought and installed a wall mount for a 100 inch TV from Best Buy that weighed over 100 pounds. My house was built in the 1960s, and the wall wasn't strong enough. When the Geek Squad hung the TV, the wall started to bend. The Geek Squad stopped before any damage was done and told me it was unsafe to install the TV. But they told me they could come back on a different day for free and complete the installation if I reinforced the wall. I reinforced the wall and the Geek Squad completed the installation the next day. I will definitely use the Geek Squad again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up guy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was wonderful. Friendly, professional, knowledgeable and efficient. So much easier than trying to mount and hook up everything ourselves

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV installation

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did a great job with installing my 75" TV. They worked quickly and efficiently. Super friendly and professional! They explained how the TV worked and answered all questions I had. I would highly recommend them to anyone especially since one of the agents went through a special situation with a horse roaming the street and handled it very well! They were a great crew and I appreciated their service. Definitely dedicated to their work and very knowledgeable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and professional. No regrets!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best service I’ve had ANYWHERE! The technician called the day before the appointment to advise how the appointment will go and took the time to ask the right questions to confirm I had correct equipment. Which I did not and he was able to bring correct equipment. On the day of, the technician (Diego) arrived with his mask and booties. He was very professional, worked efficiently, and very clean!! No mess what so ever.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation by Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super fast, easy installation by geek squad very informative on setup and very cautious with appliances. They were very professional and very clean when finishing their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent experience.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were friendly, helpful, and knowledgeable. They installed the TV and sound bar perfectly for our viewing and showed us how to use them both. We have an older model multi-movement mount which I didn't want to replace. They were happy to disassemble and reassemble it to accommodate the new equipment, which probably ruined their schedule.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    VERY PROFESSIONAL & EFFICIENT SERVICE

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to mount a 65 inch on a wall in my home and was very pleased with the serviced - 2 geek squad technicians came to my home, and before they entered they placed hygienic socks over their shoes - I truly appreciate BestBuy's commitment to hygiene and cleanliness as they enter your home. The 2 technicians were incredibly professional - recommended the ideal placement on the wall for my TV. Enthusiastically endorse this service if you need a TV mounted!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did an amazing job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team that delivered and installed the mounting bracket and television did an amazing job. They were deliberate, conscientious, and meticulous with respect to the location and installation of the mounting bracket, television, and cable management. The men ensured a clean working environment throughout the process and performed a thorough check out of the television and the accessories before they took the time to provide personalized training to me prior to their departure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is very very good.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The techs mounted my tv after taking the broken on down. Great job

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were on time and did a wonderful job with both TV would use them again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GS installed my new OLED TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quick, efficient, clean. great install. The wall mount I purchased at Best Buy along with my TV was the wrong mount for my wall stud spacing. Geek squad had the correct mount on their truck. The only downside was that the new mount was way more money than I would have liked to spend for a mount. I really didn't have a choice since the squad crew were present and I needed the install done. The squad called me beforehand to let me know how long it would be for their time of arrival. Overall a very good experience. I would consider them again for any future installs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did a quick and excellent installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad arrived early in the window and the installation was quick and smooth. The crew also took time to explain the use of the mount and some tips for best viewing of the TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    On Time, Great Product, Well Coordinated Install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This install was for FOUR TV's and it was fantastic. Super clear picture, seamless integration with my existing WiFi. The installer was very professional - fast, accurate and communicated quite well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agents did a good job removing the old tv and mounting the new one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad professionals

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians were very professional and proficient in setting up my TV. I highly recommend people to use this service,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my new TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great picture, Geek squad did an excellent job mounting on the wall! Made sure all equipment and connextions were set up.

    I would recommend this to a friend