Customer Ratings & Reviews

I recently hired Geek Squad to mount my new TV on the wall and I couldn't be happier with the experience. The installation was quick and efficient, and the technician was friendly and professional. He arrived on time and worked diligently to get the job done. The TV looks great on the wall and is now perfectly centered and level. The installation was also done with precision and care, ensuring that all cables were neatly routed and hidden from view. I was also impressed with the attention to detail - the technician took the time to test the TV to ensure it was working properly and made sure all connections were secure.

They were on time, and did a terrific job with the install.

Outstanding techs! Respectful. Knowledgeable. Quick. Efficient.

I experienced an initial wall-mount of a large TV, and then two more exchanges due to faulty TV panels. The initial install was very good and accomplished according to my requested parameters in terms of height on the wall, in which the centre of the panel would be at seated eye height. This panel was defective and swapped for an identical panel. That second installer's helper never showed so I helped the installer with lifting the TV onto the brackets. I immediately detected the same panel defect and showed the installer who wanted to rush home and see if his TV had the same fault. That second panel was exchanged for a completely different type of TV which is thus far satisfactory. My only critique of these three installs is that the Geek Guys were very quick to program the initial settings which was difficult to follow, nor did they explain in any detail their proceedings or ask if I had other thoughts. Mostly the settings were as I would have done myself, and I did go back through each and every setting later. But a bit more coaching might have been appropriate. (To be fair, my comments and knowledge of my own associated audio/video components may have swayed them into thinking such simple instruction was not needed.) Nonetheless, other than two faulty TV panels, the installations were satisfactory.

The 2 Geek Squad gentlemen, Keith and Ken, did an outstanding job installing my 65” TV. They called with an arrival time, showed up on time, installed and set up the new TV, cleaned up and hauled my old TV away. They were courteous and efficient and we couldn’t be happier.

Such knowledgeable and professional crew. Thank you for doing much a great job installing my televisions.

Fantastic knowledgeable workers who made the mounting job look easy! Highly recommend!!

They texted me to let know when to expect them. They called me to let me know they where 15 mins away and i sat down and watched them do their magic. It was a professional installation. They even ran the wire behind the wall for a clean look. Excellent job.

Very pleasant, very knowledgeable and very efficient. Did an excellent job.

The agent mounted the TV and connected it to all our devices. He was very professional and answered all our questions relative to the care and use of our new TV. He also answered a few questions relative to the streaming services that are available.

The geek squad employees were very fast and resourceful in their installation. This was especially laudable given the incorrect scheduling. Their work order only mentioned putting the TV on the wall mount though I had clearly requested hook up of audio, DVD player and update of Harmony remote. My experience with scheduling the TV hook up has been very frustrating. First I called to arrange this, and stayed on the phone for 90 minutes with transfers from several people who appear not to know what they were doing. I finally talked to a man who seem to know what he was doing and he scheduled me first for an in-home consult. This delayed completion of the task but I thought that would be good to be sure that I have everything needed for the hook up. The in-home assessor was very pleasant but said that she was mis-scheduled and only provided a little new info. She apparently incorrectly scheduled the hook up visit. I started this process in mid August and it took a month to complete. I have had good experiences in the past with scheduling so this experience was disappointing. I got the impression that there is some disarray at Best Buy right now. I hope you will get your act together since overall I like your company. .

In the recent move to our new home, I have to say with no reservations that the two tech representatives who installed our tv were the best service personnel to perform any of the many services needed in a new home. They were prompt, neat and clean, extremely efficient, did a great job and were done within 40 minutes from start to finish. I would not only highly recommend them but go out of my way to sing their praises. Great employees.

The Geek squad are wonderful! Really professional, efficient and friendly. They were very careful if they had to move furniture to do their job. Explained everything and were so helpful. Thank you so much!!

Agents did a great job mounting my television and they installed it quickly

On time, knowledgeable, professional, polite and clean install.

You couldn't ask for a better, knowledgeable and communicative pair. These guys are pros. They're also patient, kind and engaging. It's really nice to have someone who knows exactly what they're doing get you set up. These guys are worth every penny.

This mount works very well for our 75” tv. It’s very easy to handle. The maneuvering is very smooth and effortless. We appreciate the flexibility to turn the TV in various angles so we can watch a favorite show during dinner or while we’re on our lanai.

The geek squad duo did a great job with installing the rack and mounting the big TV. They obviously have done this a thousand times before. Also have patiently explained to me how the TV works. Very satisfied customer here

The Geek Squad has installed my new television and did a Great Job! The put the new tv mount on the wall, attached the tv, set up all of my remotes, went over everything and then took away all boxes and trash. I really truly appreciate all of their help! I would recommend them to my friends and family and definitely use them again and again!

Amazing Team from Bestbuy came in and installed this 98inch S5 from TCL. they did it fast and perfectly took care of all my wires. they even took the box and trash with them. God bless the BestBuy Team