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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1150 Showing 22,981-23,000 of 38,693 reviews
  • Rated 1 out of 5 stars

    Geek Squad needs training

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad brought everything to my house and did the installation. The only problem was they didn't check the functionality of all of the speakers. The soundbar itself produced great sound. The subwoofer and rear speakers never worked and the sound wasn't synced with the picture. You could watch a golfer swing and would not hear the swoosh until the swing was over. The subwoofer only made a hiss and the rear speakers never come on. Very poor performance by the Geek Squad installation team!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every penny !! At first was hesitant but I absolutely love this tv. It looks so nice in my living room and is mounted above my fireplace, so with the art display futures, it’s just cool.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad deserves five stars.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Both of the geek squad technicians were so friendly and helpful. They addressed all of my needs with a smile on their face.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    install Samsung 50"

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad agent was wonderful. He went above and beyond to make my 93 year old mom Happy. Quick install

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad did their thing!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad people were great and set up my tv efficiently and perfectly. There was a scheduling mistake with Best Buy, otherwise i wouldve rated this as 5 stars.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad were professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were fast and professional. They also explained how to operate the new TV's remote and the features of the TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad - awesome experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys that came to my apartment and installed the TV mount and the TV were awesome!! So friendly, courteous and professional!! I could not have asked for a better experience!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were absolutely AMAZING! Very professional, quick and helped with all my questions. They made sure I knew how to work everything before they left. They were prompt.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great TV wall mount as we have a 65" tv on this mount and it works great !!! This is our second tv mount from best buy and we love it !!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prompt—professional—did excellent job and make sure I was satisfied before leaving

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Experts at Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two guys came and were a little arrogant. Turned out, they were pretty professional and cared about giving my family the best TV positions. I mounted a 75" and 65" TV. They were pretty quick and cleaned up after themselves very nicely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Javid & Leon did a great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents (Leon & Javid) mounted the TV & helped me choose the appropriate height while I sat from a distance. They were very knowledgable and helpful. TV is perfectly aligned/balanced !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the service was very quick and they have casual conversation will do every time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Noah from Geek Squad installed our TV and swivel/mount. He was very polite and efficient. This is the first time we used Geek Squad to install at our home. Will definitely use them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great and Professional Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on time and did a fantastic job hanging the TV on the wall. The technicians were smart, friendly and very efficient. They are highly recommended.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks for your positive feedback! We love to help alleviate any frustrations with your tech so you can do what you need to do! We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.

  • Rated 5 out of 5 stars

    Great Geek Squad Installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad installation guys were Absolutely Awesome. They were professional! The covered their shoes each time the came our home and wore their mask. The were friendly and just great! Thank you.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Frame TV mounting professional job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting the TV by the agents. They even cleaned up the dust afterward. I didn't know you could hire them to come out even if the screen was purchased elsewhere. Glad I checked into it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad intalled mt tv quickly and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were very professional in mounting and connecting my 65 inch tv...i was truly amazed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you are spoiled and wants sound and image quality, this is the one to get, size perfect for any room.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV mount install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer did a great job mounting the tv and sound bar. He even installed the wire hiding strips.

    I would recommend this to a friend