Customer Ratings & Reviews

Not very knowledgeable about TV but were able to mount it without too much problems. They need to be more attentive to leveling the TV.

Very helpful and courteous. Was willing to answer questions about a good soundbar.

Geek Squad was on time, professional and very helpful with mounting and setting up our new 85" flatscreen TV.

The agents were on time and in no time at all had my tv mounted. They cleaned all their trash and things up

Agent was on time, did a great job and cleaned up after himself. Had me test the height of the TV for comfort eye level viewing. Overall a great experience and he was covid precautions conscious

The Geek Squad was wonderful and so is Best Buy customer service.

The two guys that mounted our TV were great. Carful and polite and very informative about how everything!

Great people , both installed my new 85" tv with no problem. Quick, and professional. Even helped me move my other tv downstairs.

The agent mounted our TV, set it up and answered all our questions. He was concerned with customer satisfaction.

Geek Squad communicated before and on way to house. Asked the required questions to know what they were going to do to be prepared and were very Friendly and courteous while at our House.

The agent who mounted the TV for was professional, efficient and friendly. I would highly recommend him!

Very Knowledgeable and provided excellent placement of tv.

I was happy with their work. Would tell a friends.

I had my 80" tv mounted by the Geek Squad. They were on time, professional, and very knowledgeable. Took them approx 1.5 hrs from arrival at the house until they were completed. They even set up the settings n my new tv before they left

The representatives mounted my tv and sound bar and weee very professional, neat and cleaned up after the installation to my satisfaction. Very good service

Best Buy where I live is using a third party installer, Install Inc. I questioned this at time of purchase and was assured it would be the geek squad. It was not & not available. they never showed up on the scheduled delivery date and Best Buy continued to tell me for the 10 hours I waited at home, that my tv was on a delivery truck and would be installed. Finally told truck broke down. Rescheduled- installers showed up and immediately asked for bottled water. showed them where to hang the tv; they drilled holes 5” too high. Said they’d lower but I don’t want to see extra holes. After all hey you old me @to just get some “Knick knacks” for o cover it. Will hire someone reputable to fix. Also did not set up/pair remote correctly. It old me had to use 2 remotes. Not true! Took me 39 minutes. Guess they didn’t want to take the time to do it right. NEVER again will I purchase a tv from Best Buy. Note: BB did refund the charge after conversations with multiple people. Not worth whole day waiting, hours of phone calls etc and now I will need to pay another company.

Technician was very professional and thorough. Addressed the issue and answered all my questions. Very nice and courteous.

The team that installed my 75" television was very professional. They were careful to keep me informed of a time and kept the appointment. The followed safety protocols and made sure all was done correctly.

The young men were very patient, professional, and provided A1 service while in my home. Thank you. 

The agents were on time, hooked everything up and showed me some features of my new TV. Super nice, very knowledgeable and competent. Would highly recommend.