Customer Ratings & Reviews

My Frame TV was not mounted and installed properly and ended up falling and breaking the same day (almost 4 weeks ago). After multiple calls to Best Buy and Geek Squad I’m still waiting on a solution. What’s most annoying is I could have broken my TV for free. I didn’t need to pay someone else $249 to do it for me. Why won’t you at least refund my Geek Squad charge?

The Geek Squad gentlemen came at the beginning of the window I was given. They called to let me know they were on there way. And they were just as friendly and knowledgeable in person as they were over the phone! Two thumbs way up!

They installed tv on wall perfect. Got it where I wanted it and they took the trash and vacuumed up the mess great job

The gentleman that worked on my set up was most pleasant and helpful

Hugo and Israel were beyond great. On time and efficient and knowledgeable, but also super kind and friendly. They are the best team and the best at what they do

The agent who mounted my TV was very professional, friendly, courteous and willing to answer all my questions. The agent also created a safe environment based on the COVID-19 restrictions.

The Geek Squad Tech arrived on time and was extremely professional. He installed my 40 inch tv exactly where I wanted it, cleaned up after the install and made the process seamless.

Excellent installer... He answered all of my questions thoughtfully, and exhibited a very calm and patient demeanor. I think his name was Chris.

Agent was quick, efficient, thorough and pleasent! I really appreciate good customer service!

Very professional and efficient, I did not like the height first time and called and asked to have the TV lowered and the same guys came back and lowered it very professional.

The two guys who came out to install my new 85" TV were great! very professional, great sense of humor and did a fantastic job

The Geek squad installed my new tv on the wall and hooked everything up and made sure My remote worked Great job

they came at the exact time they promised. They where very professional. They answered all the questions I had. They set everything up and quick, making sure we where happy with everything.

Agent arrived on time and was professional in every way. The installation was done quickly showing the expertise of the agent He answered questions with patience Our experience could not have gone better

Service was fine. The installer was done very quickly and efficiently. I found the price a tad high for what I actually needed - I just needed a wall mount and TV installed with no other connections. No other machines or service. Just the physical installation. I set up the Wi-Fi connection.

I was very satisfied. The tech was very knowledgeable about his job.

The Guys were excellent! They were quick and efficient with the installation of the 85 in TV. Great customer service.

2 guys came out and they were both great. They explained a few things that I was confused about. And they did it very nicely.

As a senior citizen I would not have the ability to mount or lift the 65" TV. The Geeks were quick and professional with both the mounting of the hanger and the Tv itself.

I love the flexibility this offers and it’s solid well worth the price