Customer Ratings & Reviews

They were on time, went way above and beyond and installed the TV correctly. Even programmed our remote for us. Great job and please thank them for us.

Excellent TV installation in area as requested. TV is level and just a bone sound bar. Nice neat installation.

The agents mounted our tv and connected all necessary devices. They were respectful and professional.

The geek squad did an excellent job of mounting and hooking my tv up. They were very careful and professional

Amazing people -- they even set up an antenna for the TV because we didn't know how

Agents arrived on time. They knew what they were doing and were very helpful in familiarizing me with the controls.

Fantastic job of mounting. I will use the geek squad for my next Tv installation.

the geek squad guys were great I want them back if i need geek squad services

Alex and Kyle were THE BEST Geek Squad installers of new Samsung and soundbar

Received tv was broken the reps went out to get another one for me and were extra polite and understanding and wouldn’t leave until they made sure everything’s was working great.... love the service...

The agents that came out and mounted my TV, did a excellent job. They were very quick and very professional. They had on their masks to protect us from the covid and my TV looks great.

Excellent professional service. Technicians installed the wall bracket and a 70” TV. They were very professional, removed all packaging and cleaned the area where they worked.

The gentleman who came out to install my television was fantastic. I gave him the best rating possible. I would totally recommend having an installation done through Best Buy again.

I chose to pay to have everything installed. However, parts were missing - but the installer saved the day and drove to the nearest Best Buy and got what was missing from the box!

One agent mounted the tv on wall and the other one connected on Wi-Fi and did first set up showing me the way

This was a huge waste of time and money. If you are at all handy, just hang your TV yourself. Our TV was first hung lop sided, and we had to argue with the tech to fix that. We received no guidance after the installation on operation of our mount or tv functionality, and they did not put the wires through our wall as we had been told would happen. After the tech left, we realized it was not-centered over our fireplace by multiple inches. After an hour on the phone with customer service, we were able to schedule a time a week later for the tech to come back out. The tech was 3 hours late to our second appointment window, and was extremely rude about having to come back out. He made adjustments to our mount and fixed the issue, while complaining that corporate hadn't passed along a message to us on how to fix the issue ourselves (in fairness to him - they hadn't). While our issues were eventually resolved, this service was NOT worth the hassle or the money.

Great experience with delivery and installation. No complants!

The agents listened to my requests. Very nice guys

Geek squad showed up I had the wrong bracket so I went to Best Buy and got the right bracket they came back at 10 o’clock at night to finish the installation awesome service great guys

The Geek Squad did a fine job in mounting the TV to our stand and doing the wiring. We are both retired and not very tech savvy and these folks took care of everything and answered all our questions fully.