Customer Ratings & Reviews

They knew how to install my 77 inch TV over the mantle and sound bar on the mantle correctly. They got it all hooked up and operating like it should. and set up great. This was a wall mount so I had to have a handy man put in the electrical outlet about 28 inches above the mantle before the instillation, They did a great job.

The guys went above and beyond. Put on plastic coverings over their shoes. Professionally unmounted the old mount for me, put in the new one, let me try it out, and then put the old mount back in for me when they realized it was better for my needs. Would do again for sure. Very professional.

This is my second experience using the Geek Squad to mount a new TV. Punctual, completely professional and excellent job. Answered all my questions, tidied up after themselves and made my life easier. I really appreciate them and will continue to maintain my membership.

The Geek Squad partners who mounted and set up my new 60 inch TV worked with both industry and smarts. They mounted the TV on a brick veneer wall above a fireplace mantle. I had a hanging bracket in place for the set I replaced, but because the new TV was bigger, they had to take the bracket down and re-position it. No problem for this crew! They had the right tools and the right experience to do the job efficiently and thoroughly. Furthermore, they were incredibly friendly and pleasant to deal with. They had to make a follow-up visit a week later because of an issue not related to their initial installation, and even though they weren't immediately able to resolve the issue, they researched patiently for over an hour and consulted by phone with one of the product vendor's trouble-shooters to find out what I needed to do. I got the answers I needed, they didn't charge for the follow-up visit, and I got to visit with them a second time. They will always be welcome in my home, either as Geek Squad techs or as plain old social company. I'm satisfied that the $199 set-up fee was money wisely-spent.

The agent installed a wall mounted TV efficiently and cleanly. He arrived on time, followed safety protocols, and asked my approval on positioning before finalizing installation. He also provided basic user instructions on the streaming platform and ensured all my questions were answered before leaving.

The technicians were knowledgeable and professional. They uncovered an unexpected problem and were able to resolve it. Very pleased with this service!

The guys were amazing. They were prompt, polite and professional. They answered all of our questions and concerns. After they completed the installation, i had a question about the picture quality and they returned that day to double check that all was set up properly. So pleased with the Geek Squad.

The Geek Squad set up our TV and did a fantastic job. Two guys came and they knew exactly what they were doing and had us up and running with everything installed in no time at all. I highly recommend the Geek Squad

I had a legacy cubby hole area that was built for an old-school tube TV, and I wanted a much bigger OLED so it was a bit of a challenge. I had bought a large scissor-mount that would be able to extend so that the TV was on the outside of the cubby, covering my other electronics. But installing it inside that cubby hole while holding the giant new TV up was going to be a nightmare, so I had Geek Squad handle it. Seemed to be a two-man job, but they only sent one guy. Well, evidently the one guy was Superman, because he did everything PERFECTLY. Really nice guy too. If I could give him more than five stars, I surely would.

The agents (Jackson and Ben) installed my TV and attempted to connect it to my DIRECTV service. Unfortunately it required an on-site service visit from DIRECTV. The agents were very professional, knowledgeable, and friendly. Excellent work. we're very satisfied with their service.

Junior and his helper Justin did a wonderful job setting up the new Sony Brava. Glad I went for your tech team. Junior was wonderful explaining how to work the controls and suggest other equipment I might need to enhance viewing.

The guys arrived on time and did a great job of installing my ne tv.

The Best Buy experts mounted the TV and hookes up the sound system, then set them up, then showed us all the features. Theh were prompt, efficient, pleasant, and very knowledgeable!

Being an engineer, I was very skeptical of using the geek squad, but even as an engineer, there are some things I really don't want to do. For example, replace an already hung TV and get all of the surround sound cables connected as well as run new HDMI and optical cables to the new TV. I was pleasantly surprised, my Geek Squad team was very professional. In this time of COVID, they made it a point to where their face masks and keep their six-foot distance, which made my family feel very comfortable. Their professionalism didn't end there, they explain the process, got my feedback on where to mount the TVs and literally worked so quietly with a drill and all that they didn't even wake my wife who was sleeping in. I expected the work of mounting two TVs and setting up the new system would take all day and it only took 3 - 4 hours, which I think was amazing considering all they had to do. Needless to say, I have a different view of using the Geek Squad for installations, they did an amazing job and we are still happy. Wait, did I mention not having to clean up after them, they not only cleaned up thoroughly after themselves, they took the empty boxes with them. Great touch!!

The Geek squad did a great job installing my new LG G3 OLED TV and my LG GX soundbar. Installation went smoothly and the installers were courteous and professional.

great service...very knowledgeable and professional...on time

We have utilized Best Buy to hang four tvs ranging in size from 55 to 75 inches. All services have been performed by courteous Geek Squad techs and in a timely manner. Do yourself a favor and purchase the Geek Squad yearly membership. What's included will save you hundreds off various installation projects. We will continue to use Geek Squad for all our technical installation needs.

After a bad experience receiving a TV from a rival company that was damaged and had to be returned (still going through the return process almost two months later!), I decided to have the Geek Squad deliver and install my 75-inch TV. I was pretty sure it would get done quickly and properly, and if there was a problem, it could be addressed right away. There was no problem with the TV that showed up, and YES and YES to quickly and properly. Three guys showed up in two different vehicles - right on time. They called the night before and also as they were on their way. These guys really knew what they were doing! They positioned the TV on my wall exactly as I wanted it, took time to explain the features of the TV and the remote, set it up with my wifi and the whole 9 yards. In addition, they all wore masks and booties inside my home, they were respectful, patient, friendly and competent. I wouldn't hesitate to use the Geek Squad again, especially if it's a complicated install - like hanging a 75-inch TV on the wall and making sure it works as advertised with your wifi, cable service or whatever you have. Thank you!

Geek squad did an amazing job with installing my TV. They took the time to show me features about my TV I was unaware of. They were quick, effective, and professional at all times.

This smart tv is great!....clear picture & great sound. The delivery agents were knowledgeable, pleasant and professional. They mounted the screen on the wall and set everything up with no issues...very nice guys. We are 100% satisfied.