Customer Ratings & Reviews

The teammate mounted my tv and I have no problem with it for over a year!

Justin was great! He knew exactly what he was doing and got the job done quickly. He was here right when he said he would be and really knew his stuff. I highly recommend him.

The technicians were quick and very accurate!! Made sure to measure / check other side of wall not to do any damage . The height I asked for and they covered there goes while in my home . Awesome

I highly recommend this because it’s Better to be safe than sorry, you just never know when you could need it.Geek squad were really nice and professional

We are enjoying the new 75 inch TV a lot but not happy about the installation work. The installers came in, said that the in-wall boxes could not fit into the space between the dry wall and the concrete block. They drilled 4 holes in the family room wall and the outside patio wall, installed the two televisions and left with the wires hanging down from the TV to the outlet near the floor. My wife was very upset, especially with the wires hanging down in the family room. So we called an electrician and he came and installed a new box up behind the TV on the patio. He and I took down the new 75 inch Samsung on the family room wall and he cut holes in the dry wall and ran the cords down inside and back out near the electrical outlet near the floor. He used small plastic frames that went into the dry wall and covered them with wall plates that the TV wires went through. He said anyone could have done that since the wires were connected to electric and TV outside the drywall. He charged us $500.00+ and left. The money I paid for the 2 wall outlet boxes that were not installed by the geek squad were refunded to me but I’m upset about the extra money I was charged for the premium TV mounting (SKU:3008018 on the invoice) along with the “Brick Stone or Concrete Wall Type” (SKU:4570100 on the invoice). When I asked the Best Buy advisor about this before paying for the TV and installation, he said “it’s in case they have to do things that are more complicated or take more time during the install”, so I let them keep it on the quote. What I saw was NO ATTEMPT to do anything outside of looking at the wall and saying, “nope the wall box won’t fit”! They just drilled four holes in each wall and bolted the mounts to them. Zip tied the wires running down the outside of the family room wall and left. I requested a refund the $49.99 for the patio TV (since it was not 55 inch or larger) and the $79.99 for EACH TV that was not wired inside the wall. The $159.98 and $49.99 (and tax) doesn’t come close to covering the $500.00+ electrician bill but it would least make me feel like I hadn’t been taken the cleaners on this installation. I did pay for the 1 year Geek Squad $200.00 deal to avoid having to pay $200 to install each TV, but when you add the $159.99 and 49.99 you get…. more than $200.00 so I didn’t really save anything by doing that did I?

I highly recommend this service. The tech was very friendly and helpful. He helped us set up a number of streaming services and was very patient with us.

Very pleased with the service and the level of expertise.

The agents mounted the TV. They were knowledgeable and quick. Most importantly they came on time and finished in a timely manner and didn't hold my day hostage. Plus the techs were great

The gentlemen that came out was pleasant. Even arrived early!

Best Buy sent 2 very knowledgeable agents who safely and securely mounted my 70" tv and connected it to all of my devices. I will definitely be using this service again.

They were right on time, and got the job done within 15 minutes start to finish!!! It would’ve taken us a couple of hours to do ourselves!!!! I highly recommend this service!!!

Very professional and friendly. Communication was excellent; received courtesy call to provide a firm ETA. Crew arrived on time, and was extremely fast.

So what's a person to do when they want to set up their TV ? Never fear, Geek Squad is here to my rescue. In no time I had show time. I can always count on The Geek

These fellas know their stuff! In the time they had our TV hung and turned ON we would have still been unpacking! Was way too big for my hsband and I to handle. Best money spent... save alot of headaches...

I was very pleased with the agent and how he mounted my tv. The wires were were very neatly arranged.

These guys knew what they were doing and their set up included educating us on use of the remotes and set up for easy use of menus and apps.

The first agents didn't mount my TV as I had paid for. The second team did as supposed to be done at first place

It was only about a 10 minute DL it cost 150 bucks because we had the Toltec package, but all in all, they did an amazing job, and they are very professional!

This was the first time I had used Geek Squad for an install. Tech was on time (even a little early, when does that happen?) knowledgeable, patient, and friendly.

I have a very complicated TV/Entertainment Center set up with THOUSANDS of wires. There is absolutely no way I could have figured out how to connect/re-connect everything once I bought a new 65" TV. Thankfully, Geek Squad was able to get it all hooked up properly....but it did take close to 5 hours!!!