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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1217 Showing 24,321-24,340 of 38,693 reviews
  • Rated 5 out of 5 stars

    Quick and professional

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents quickly mounted my TV and hooked it up. They were very respectful of social distancing in my home, and wore PPE the entire time. Very positive, professional experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quality mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High quality as needed for a large 85 inch television

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Initial misstep by Best Buy but they fixed everyth

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Originally they got the mount size wrong after I waited 2 weeks for installation which required another appointment a week later. However, they got it right then and from the store manager to the installers, everyone was professional, helpful and made sure I was happy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was Great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Agents were very professional. They exceeded my expectations.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and Easy!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed this quick and easy and makes my tvs look beautiful on the walls. They stuck to their time slot and were super professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Geek customer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great team installed my tv. They even set up with existing equipment bought previously from Best Buy. Be sure to add service plan to your new tv purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv quickly

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up my tv and removed old tv. He is very knowledgeable and polite.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Greek Squad delivered my new TV and did a great job of mounting it. They was also on time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly What You Wanted!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys are terrific. We have hired them for two additional jobs since. Polite. Professional. A pleasure when one gets good people. Exactly like you imagine!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys were perfect and professional both times that they came out to mount the TVs. 1st the Samsung 65 inch., then the Sony. Each time they were far more than what I expected. Really excellent.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very pleased with the quality of service. The Geek Squad is what makes BB different and better than other retailers.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Geek squad doesn't always know best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV and connected my soundbar. The soundbar was supposed to be attached to the TV, but was attached to the wall instead because the attachment pieces were backwards. I wanted my TV flush to the ceiling like my old TV. The agent insisted that was not the right place for a TV and talked me into lowering it. I hate how low it is on the wall, if on our couch, can't see TV past the chair. None of the furniture I've looked at for under the TV fits because it's so low. I never should have listened to him because I now have to find someone to raise the TV higher. Because the soundbar was attached to the wall, there will now be visible holes when everything is moved up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount firbtv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed all components, tv wall mount, cables and tv to the wall. They were very professional and got the job done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wall mount

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Time and experience Hung 86inch hid all the wires with conceal kit!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Outstanding job by the Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did a great job mounting my TV correctly the first time. Very professional, courteous and knowledgeable. Well worth the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service for new TV purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I did not have my TV mounted, but I did get setup with Blu-ray and DirecTV. It went great. I was informed of what was being done and provided training/instructions on operations after the setup. Geek Squad, Great job!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast installation.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted my TV set up channels and gave me all the instruction I needed. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    55 tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable technician, unit was set up professionally

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Install 75 inch tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad did an excellent job mounting my 75 inch sony tv. All hook ups were made and tested before leaving. The team was professional and cleaned everything up.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad was terrific!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable and fast. Setup would have taken me forever.

    I would recommend this to a friend