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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1223 Showing 24,441-24,460 of 38,693 reviews
  • Rated 5 out of 5 stars

    Best service in a very long time

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents that installed my TVs were very professional and courteous and went the extra mile. I didn’t think that type of service still existed. I’m very grateful.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    would use again

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Having the total tech support is a bonus as the costs to have stuff done are low. my only issue is that the sales staff arent as knowledgeable as the tech so i ended up having to purchase stuff from the tech and returning stuff which i didn't need which is a customer service nightmare

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Text wife install TV and sound system.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technicians were very professional. Did a fantastic job on selling up the TV and sound system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad brought this mount and installed well

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great mounting bracket and ever better with a holiday discount.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were very helpful and accommodating. Everything was taken care of in a professional way.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These men are great, they went above and beyond what they had to do. They were courteous,, professional and very pleasant to talk to.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeked on the Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My entire experience with Best Buy and the Geek squad was outstanding from start to finish. I would highly recommend both for your purchases and IT support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    President

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These guys we the best ! Came in . Did the job and left.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My bad on the Fireplace mount

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They couldn’t install my mount over my fireplace couldn’t find the studs and neither could I all good very nice and professional young men

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not happy with the attitude and lack of interest.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad refused to put new mount up on brick. Connected speakers but did not put in back of tv but in cable. Cannot get sound for youtube or facebook. Said didn't have a long enough cord but went down to other tv and found it. Said we didn't need it that for our purposes the cable was good enough. Sound not in sync and can't adjust with cord in cable box. Can't find the hole in back of tv with current setup. Seems the team does not receive the copious notes left for them so they arrive not prepared to do work. would like to get the sound hook up changed. after several cancellations finding the situation interminable

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent as always

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Professional and friendly. We've never been disappointed in the services of geek squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad expediate installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted and setup al my devices in a very professional manner.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The GS Mounted the Big Screen

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents did an outstanding job mounting and getting the tv ready for us to use.!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Well Done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and professional service. Arrived on time. Communicated in detail. Done quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Don’t hire outside allow The Geek Squad to do it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bring a total tech member has many perks and one of them being FREE tv install with your purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Absolutely professional!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved and didn't want to mess around with mounting my tv. The geek squad install agent showed up on time and was very professional! The service did not take very long and it looks great!!! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job, fast and easy! Nice people too! I could have never installed it myself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and thorough

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad did a great job mounting my new Samsung tv. They made sure I was comfortable using the remote. I would say the service was quick and thorough.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly Recommended for Set up

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I brought in the Geek Squad to install and mount the new 43" Samsung TX since I didn't want any wires showing. The TV was installed using wireless receiver mounted to back. Plan executed and a job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer went above and beyond. Please offer our sincerest appreciation for his skills.

    I would recommend this to a friend