Customer Ratings & Reviews

The installers were courteous, professional, and punctual. They were very knowledgeable in their field.

The guys that came out to mount our new tv were awesome! Super fast, super helpful and had lots if tips for optimal performance!! Have 2 more tvs to mount and we'll definitely be calling them back!

No complaints with the first crew that came into the house and set up my tv. Unfortunately, the tv failed, showing an intemittently black screen (the kiss of death). So,,, a swap out was scheduled. The second crew brought out the exchange tv. As soon as they came into the room where the the tv was located - he starting finding why the screen was going black first is was my sound system then the hdmi cable. He said that the hdmi cable connector was bent and that was the problem. They had a replacement 12" cable on the truck and for $40 they would change it out/ So, I agreed to on the replacement. He worked on it about ten minutes anf gave up without replacing the cable. He told me that they could leave the so called bad cable in place or place the new cable hanging down. Since I have a wall mount to hide the cables -that didn't seem to be an answer. I asked him that if the hdmi cable was the black screen issue then I am no better off then I was with the original tv. He said that typically they don't go through fire blocks in the wall. I asked then what do they do just quit. The problem now becomes my problem. He said if I wanted a new cable then I would have to have someone else do it. This is not what I call installation that is that difficult. They could not even connect to wi-fi. He then told me that att router was the problem. I told him that the first crew didn't have any problems hooking up. He then called the first crew and they talked him through it. The other man could not install the tv wall brackets on the back of the tv. He crossed threaded one of the screws. The other man had to straighten it out. Very disappointed and frustrated. The saddest thing about this is the second tv has not black screened in two days of full days of watching it. So much for my sound system or the cable being the problem. It was only after I insisted the swap out before he agreed to change it out.

Excellent customer service! Couldn’t have asked for anything better!

Well the bracket is holding the tv up so I have no complaints. Octavia did an excellent job on my installation.

The guys did a great job installing the wall mount and 55" Sony TV. They were prompt, polite and left the room very clean.

Amazing!! On time, extremely competent, helpful and pleasant!!

Agents did a great job mounting the TV. Were efficient and friendly

Good techs. Great service. Friendly, helpful and knowledgeable!

Had the Geek Squad wall mount 50” TV and make all connections to Xfinity receiver. They were extremely efficient, pairing remote to TV and zip tieing all cords.

The agents that helped mount my TVs were extremely professional, quick, and efficient. I was happy with the quality of service and how polite and courteous they were.

Geek Squad team did a good job mounting my TV. They were on time and the installation was fast and excellent.

My last TV was going on 12 years old - my how technology has changed! I had Best Buy set up the TV (lot of electronic gadgets) and they did a superb job.

The Best Buy agent made the process very quick and easy - explained everything and did a quality job.

Perfect for the money. Don't need more expensive one. I had a TV pro tell me to buy this one.

The team was professional and did a fantastic installation.

Our TV installer was great! He notified us when he would come, came on time and answered all of our questions.

I have had great service from the teams that have come to my home and set up and mount TVs. No difference this time. You can count on Best Buy to do a great, high quality job. Friendly, fun and Courteous!

These 2 guys did a great job installing a 65" TV, wall mount system and hooking me up with cable, my blu-ray player and my sound bar. They explained everything and did a great job cleaning up.

The agents w were very courteous and efficient. Also took the time to look at signal strength for another ser