Customer Ratings & Reviews

The agents mounted the TV and connected to all the devices

I wanted my tv done right so I paid for the service of the Geek squad to mount and install my tv. It was done professionally and quickly and they also set up my sound bar. It was a Sony 75 inch 900. Looks great. They were neat and informative. Excellent for a single female like me. I am truly happy with my Best Buy purchase and service.

The Geek squad members sent out for our service were great- very knowledgeable and efficient! They did a great job setting up and answering our questions. We bought the Best Buy Totaltech plan at the same time we bought our new television and it was certainly well worth the price.

I had an amazing experience with the Geek Squad when they delivered, set up, and mounted my new TV. Eric and Jose were fantastic—friendly, knowledgeable, and highly professional. They made the whole process smooth and stress-free, ensuring everything was perfectly installed and working. Their attention to detail and excellent customer service really stood out. I highly recommend their services!

The two gentlemen who came to mount my tv were professional, knowledgeable and courteous. I felt like they were two friends helping me get my TV set up. They weren’t able to drop lines due to where my power outlet was placed, but they did their best to hide the power cords and honestly I can barely notice they are there. Will definitely be using them again!

The Geek Squad Totaltech service was amazing. They were very professional in mounting the 70” TV to the wall. We had also purchased the wrong outlet and they had a spare on the truck for us to buy thereby saving us time. They were also friendly and careful with our belongings.

Marlon and his partner were great! They were prompt, arrived with shoe covers and were fast. They cleaned up after themselves and made sure I was satisfied with the positioning of the television before mounting it. I would definitely recommend their services.

We recently downsized and had the Geek Squad remove a wall mount TV and then install 2 wall mount TV's in our new home. The Geek Squad was on time, did a great job, Hassle Free. When you just don't have the time to do it yourself, Get the Geek Squad to do the install for you. You won't regret it. I had time to work on the other projects. Great team

The tech support agent did an excellent job. You couldn't tell the television had been mounted it looked perfect. He was fast and did not leave a mess. I wish all technicians were as good.

The installers were professional, friendly, knowledgeable and did an awesome job.

The team that came out and installed our wall mount and 65” TV were friendly, courteous and very professional. They were great!

Excellent service. They were on time, and the installation of the TV and wall mount was quick and painless. Exactly were it was supposed to go and no issues with the placement and use. They made sure the TV was working and basic setups were complete.

I got the Geek Squad because I was concerned about getting a large tv above the fireplace. I bought a motorized mount to lower the tv so we wouldn’t have to always look up at it (been there done that). The Geek Squad told is they had experience with this type of mount but there was an additional fee (unexpected but a minor aggravation). I ordered online and the note on the type of mount must have been dropped. The install was on sale so the addon brought the price up to somewhat more than the original price but less than the last time I had a Geek Squad install. Overall happy with the process and the result

I'm a big DIY person but when it comes to hanging a heavy TV on the wall with the mount I much prefer to leave that to the experts (especially because most of the time it's a two person job). I give 5 stars for the actual installers and the process, they did a phenomenal job and were very professional. I give 2 stars to the actual appointment making and scheduling aspect. BestBuy, this needs work. Please go back to the old system because it's infuriating for all of us involved with the new one. Had multiple system glitches that cancelled previous appointments, had to call and reschedule because the system didn't take it and was showing appointments on days there were none and letting me schedule it with confirmation number and everything and then the day of the app would say "don't forget you still need to schedule your appointment for install" Please talk with your installers and find a scheduling system that works, these installers are amazing!

It took us a ling time to decide to mount a tv on the wall, but we're glad we had the gook squad do it. We bought the tv a couple of days before super bowl so weren't surprised to wait a few days, otherwise it was easy to schedule. The technicians came right on schedule. They were considerate, knowledgeable, and efficient. Although we'd been watching the tv (with the stand) for a few days, they made a point to ensure we knew how to use all the features and made some suggestions to enhance our viewing experience. They didn't make a mess at all. The only glitch we had eas an assumption on our part that putting the wires inside the wall was part of the process. I wish the sales rep had mentioned it was extra. We found out the night before when the technician called to confirm. He did come prepared to do it dor us, but we decided not to spend the extra money. He ziptied the wires together and it's not bad since we have a cabinet below it. We've taken advantage of our total tech support membership on several occasions and have been satisfied with the value.

The geek squad is great, but at first the kid that waited on us booked our delivery and installation with a third party installation team that canceled and no showed on us 4 times! I went back to store ready to return everything, , but a manager realized we hadn’t been booked with geek squad and promised us THEY would show up, and refunded the price of delivery &installation, so I gave them one more chance, and was very happy with THEIR installer and also my LG tv. Always make sure you’re booked with geek squad, and no one else!

Friendly and experienced. Set up was simple for the tech. Did a great job of educating me on the use of the remote. Very appreciative of the in home set up.

I am always happy and satisfied with Geek Squad services. The technicians are fast, friendly, knowledgeable and neat. They did a great job installing & setting up my flatscreen TV, cable, sound bar and DVD player and took the time to explain it all to me. I actually had a concern about a function of the TV and they returned immediately and addressed it. I highly recommend their service.

Geek squad showed up right on time and had everything done and cleaned up very fast. I am very happy with their service. I have already used them multiple times.

Agents called when they were about half an hour away. Arrived on time , were very professional and friendly. Installed, took time to show me how to operate, and cleaned up when they were done.