Customer Ratings & Reviews

The Geek Squad Agent who installed our 75 inch Samsung was very knowledgeable and courteous. He answered all of our questions and took us through a tutorial on how to operate the TV and mount.

Very good product!! It has quality and excellent finishing!!

they go above and beyond....extremely helpful. didn't stop until everything was perfect.

Geek Squad set up new tv, reviewed controls and made certain any questions I might have were fully addressed. Job well done!

Sam did a great job installing my 75 inch Samsung tv. Cut the hole for the custom wall plug and install my Samsung wireless speakers system like a pro. Great service from start to finish

Geek squad was excellent. Patient and thorough. Although follow questions up a bit of a challenge.

Great service, friendly workers. failed to receive charger for the Roku remote.

These guys ROCK! They provided solutions when the hook up was challenging

The agents were very friendly and knowledgeable. They mounted and connected my TV perfectly.

Techs did a great job installing wall tv mount. I had already set-up tv so they gave great advice on apps and other products to use in conjunction with cable provider and apps. Very friendly and courteous.

Thank the gods for Geek Squad. They showed up early, took great care with my TV installation and even sat down to explain in detail how to use my tv and mount. A+++

I’ve been sitting on this review for a month or so with the holidays, and because I wasn’t sure where to begin. I had wall mounted a smaller TV in our bedroom last year, installing a pivoting wall mount, and an AppleTV, but this new TV was larger and I was expecting the “Geek Squad” expertise to set it up right for playing back 4K video and integrating the new soundbar. The two young men who came to do our install were friendly, polite, clean and efficient. I had purchased new HDMI and Ethernet cables for the install, and the Geek Squad team took down the old TV, pulled the new cables (the team leader said that he would leave one old cable as a pull for future cabling, the right thing to do, but he didn’t), repositioned the wall mount, and put the new TV in place. At this point, it was nice to have the new TV in place, but I could have done as much with my neighbor for a six pack of beer. What came next is where I expected the “Geek Squad” to shine, to get the HDMI cables into the appropriate ports, set the HDMI ports properly, offer guidance on the video settings to get the best video images, and connect the sound bar with the center channel feeding through the TV’s speakers as recommended by Sony. This is what I paid $300.00 for and, in retrospect having completed the setup myself, this is where it all fell apart. After going through the setup menus, I found that the HDMI cable from the AppleTV had been connected to HDMI Port 1 when it should have been connected to Port 4, and Port 4 needed to be set to “Enhanced format (Dolby Vision)” to make best use of the Dolby signal from the AppleTV. Isn’t the role of the Geek Squad to be on top of this. The guidance I was offered on video settings to get the best video image for this OLED screen was to Google it. Of course, I did that and the TV has a beautiful image. But, with no thanks to the “Geek Squad.” I brought them in seeking expertise, I got nothing. I asked about using the TV’s speakers as center channel for the sound bar, which I had read in my initial research was recommended by Sony. I was told by the Geek Squad team leader that doing so would introduce an echo, and he did not recommend it. He claimed that localization of the voices to the screen would not by missed when using the sound bar. Following the installation, I reviewed online recommendations for using the TV’s speakers as center channel, and confirmed that it was recommended. So now, with the TV hanging on the wall, I had to fish another cable through the crowded chase behind the wall, with no pull string, to make the connection. Needless to say a “royal pain,” but after some sweat and foul language I was able to get it done. In the end, using the TV’s speakers for the center channel worked beautifully, and was the right thing to do. As I went through this set up, I was surprised that the sound bar didn’t have a remote, but was able to use the TV’s Settings menu to complete the setup. A few days later, I found the sound bar remote tucked on a shelf in the TV cabinet, below the TV. You might think they would have mentioned it. So here again, I thought I was paying for expertise to provide the best experience from my purchase, and again I didn’t get it. The bottom line is that I don’t know what I paid for. The “Geek Squad” team installed the TV on our wall. I’m thankful for that, but I didn’t need them to accomplish that task. I was looking for technical expertise, and they either didn’t have it, or chose not to provide it. Either way, paying for this service was a waste of money.

Service installer was excellent, did an outstanding job. He was very polite and answered all of my questions. I would highly recommend this service to all customers

Quality, knowledgeable professionals showed up at my house! Couldn't ask for more!

The people from Geek Squad arrived on time and took due care in removing the old set and installing the new set.

Excellent mounting. Adjusts to your preference whether side to side or tilt up and down. Great mount to get it exactly like you prefer it.

Best service ever. Would recommend to all. They came they saw they conquered.

Wow! Geek squad are so professional. They know how to Install basic software which is so difficult otherwise.

Tallon was very nice and helpful, he took care of installing my 85" tv, he brought the TV mount for it and made sure everything was working before he left.

The company Best Buy hired were very professional. They were very honest aswell, telling me that the mount was not the right size and Best Buy corrected the issue. They were also not rushed, taking our requests to adjust the tv and connect our antenna