Customer Ratings & Reviews

these 2 guys were great! So helpful. showed us how to use the remote. Gave me his phone # to call him if I had any difficulty. They mounted our tv to wall, in minutes, which would have taken my husband and I hours to figure out. Now I know it won't fall off!

Everything was mounted and hooked up professionally by the Greek geek squad sidenote, I schedule an appointment three different times had a lot of issues with the phone services with Best Buy is very unfortunate but all in all after the third appointment the guys came out melted my TV and made sure everything Was properly taken care of. That is all.

Victor is worth his weight in gold! He was very professional in his installation. He was knowledgeable and took his time in explaining how to use the different features of the TV as well as with my cable box.

Very professional service, asked us questions about what we wanted and set up the internet and tv settings for us. Aslo explained how to change settings.

Great job! I was very impressed with the two ladies who installed the tv bracket & 75” tv. The knew exactly what to do and asked me the correct questions to help me decide the location & height of the tv. It perfect!

This gentleman was very knowledgeable about the TV the menus and the way to set up the TV. And even after installing a TV mount that I did not like he turned around and installed the one I did would like have rather have. And you did not charge me for the other TV mounting system.

The technician came in before the scheduled time and set things up quickly. He explained how the set up works and knew his works inside out. He was an excellent with his service and very concerned customer’s needs. Thank you so much for proving such an amazing installation and being a great helper!!!

The Squad was so quick , professional and connected everything to the new tv. I loved the teamwork to vacuum the dust from drilling for the mount. I didn't expect them to reconnect all the devices and set up the tv, but they did and checked to make sure everything worked.

Geek Squad kept me informed of when they would get to my house. They were in and out, very professional, and the TV is perfectly mounted.

The squad showed up on time, were very efficient and professional. What more could you want?

there were two tech that did an excellent job installing my 75 inch yv to the wall, The wires behind the tv were dressed and area cleaned up. They were very efficient.

The techs Emil & Wolf did an amazing job, very pleased!!

The agent mounted my tv and connected everything. He took his time and showed me how to navigate the tv. I’m extremely pleased with the serviced provided by the agent named Kushtrim, very knowledgeable, friendly and helpful.

I purchased the Total Tech for the year when I was buying a new Samsung 50 inch TV. The Total Tech cost the same as the delivery and installation for my new TV. So I broken even on just that one purchase. Then I bought a lot of Tech for the family, such as, iPad, iPod Home, AirPods, etc. and they are all covered too. Then, I purchased a new gas dryer. Not only is it covered too, but I also am getting free delivery and installation as part of the Total Tech. It has saved me a bundle already even though I haven’t had and issues with any of the items I’ve purchased. The delivery and set up crew for my TV to my vacation home 100 miles away were professional, courteous and great communicators. If you are going to being buying a lot of stuff it’s totally worth it! You only need one installation purchase to break even. After that everything is gravy.

I purchased a new TV to replace one that was storm damaged and the Geek Squad provided white glove service in setting up the larger TV, adjusting the mount accordingly, and setting up the functions on the TV. Once done, they packed up all the packaging and debris and carried it away. Chris B always does great work!

Excellent job mounting our 2 85-inch TV's. They also made sure that the TV's were programmed correctly in order to receive the best picture possible

Christopher was my installer/tech. He knew exactly what he was doing. Professional and personal the entire time. He explained everything he was doing to both me and his trainee. also gave me several recommendations for my existing tv surround sound

Geek squad came and mounted my big screen TV to my wall- they did a great job!!! Communication was excellent about arrival and they were on time! Would definitely recommend Geek squad to mount tv- I did also purchase the in wall mount kit which is a must have!! Looks great!!!

Both techs did a great job installing my television and answering my questions. However, the appointment scheduling process has become terrible at BestBuy. Two examples here. The television haul away was separated from the television install and remote set up. This caused confusion, because nobodody pays for a haul away without getting a new tv. Second, my initial appointment was moved from Tuesday to whenever because they couldn’t find the television. No phone call for scheduling or mistake was given, all communication was a AI base text for “me” to reschedule. Lastly the 12 hour appointment window does not work for your customers. 4 hours from when appointment was set up, not 12. Because Best Buy doesn’t provide world class customer experience any longer, I will pursue other options for next time

The geek squad installed the wall mount and 43” tv he did a very good job installing wall mount and setting up the tv very fast and efficient