Customer Ratings & Reviews

Both techs did a great job installing my television and answering my questions. However, the appointment scheduling process has become terrible at BestBuy. Two examples here. The television haul away was separated from the television install and remote set up. This caused confusion, because nobodody pays for a haul away without getting a new tv. Second, my initial appointment was moved from Tuesday to whenever because they couldn’t find the television. No phone call for scheduling or mistake was given, all communication was a AI base text for “me” to reschedule. Lastly the 12 hour appointment window does not work for your customers. 4 hours from when appointment was set up, not 12. Because Best Buy doesn’t provide world class customer experience any longer, I will pursue other options for next time

Best Buy team came to my house to help set up my tv. They were extremely professional and did a fantastic job. They also helped me install a roku so I could stream my cable app downstairs so that I didn’t have to use cables which would have looked terrible in my living room. Also had great sense of humor!! Highly recommended

I have used Geek Squad services a number of times over the years. I have always been completely satisfied with their work and this most recent service is no exception. The technician Dominic was prompt and and very knowledgable. He was friendly and answered what questions that I had.

I never have anyone fix/install anything for me. NEVER!! This time for my new Samsung 85" I did. I thought it would be mainly about the weight, but that was just 10-20% of the issue I would have faced doing it myself. I overhaul engines and transmissions, I installed solar in my camper and wired my shop, but THIS TIME I chose to have the GEEKS to do it. I am still congratulating myself for the dumb luck that made me make that decision. It was the tech side that would have been my undoing. I'm still patting myself on my back.

I’ve heard of the Geek Squad and what they do for a while now but just recently signed up. My first installation was problem free and have no complaints. They were friendly and professional. They asked me questions before installation to make sure it was where I wanted it. And they showed me how to use my television before leaving.

Amazing service !! Very professional people , did it super quick and very well . You can tell they are really educated on the matter and will have it done in less than an hour ! 10/10!!!

The agents were on time, professional and mounted two tvs to our specifications perfectly. They adjusted the cords as much as possible to have them be clean and/or hidden when possible. We've now had 3 tvs mounted by Best Buy Geek Squad and they were great every time!

My 55 inch Samsung was installed and connections tested. I do not have a wall mount for this TV. The installation person did the job very efficiently. TV has great picture and excellent audio output.0p

Amazing install team! Fast, friendly, informative and efficient!

Techs texted me letting me know when they will arrive. They were very professional. Listened to what and how I wanted them to mount both TVs. Kept asking if all look OK. They did a great job and was very accommodating. will use them again when needed.

Gus and his helper were very friendly and knowledgeable. They mounted my tv and when I decided to upgrade to another, they replaced the first with the upgrade and explained how to use the tv remote untill I understood it. They were great!

The agents took their time to mount and basically perfect the way you should be watching television in our bedroom and living room. Joshua went the extra mile to explain and set up living room TV. Extremely pleased with the service from Geek Squad .

Great service, on time and arrived earlier than expected! They were very professional and I highly recommend for future installs. They not only setup the TV, they also make sure its programmed to your liking and answer any questions you have.

The team were awesome and very professional. They consulted with us as to where we wanted the TV’s installed and gave us their professional opinions and explained their process each step of the way.

The two delivery guys were great! They removed my old tv and mount and did a great job centering the new 75” tv and mount to the studs for proper installation.

Arrived at scheduled time, took time with wall mount to ensure it was exactly where I wanted it, cleaned up after drilling, took care with mounting and then attached an older sound system, blue-ray, & cable and programmed TV for best picture & sound. Also programmed all devices to be used off of cable remote only.

Mounted 100+ lb 75 in TV to the wall and connected new PlayStation 5 to existing receiver and speakers. Everything done cleanly and efficiently. Included removal from wall and disposal of old 55 in. Only complaint was wainscoting prevented included in-wall wiring installation, requiring high additional cost.

I had Best Buy's Geek Squad to my home three times to set up my new TV and Sound Bar due to issues with my Xfinity Cable Box. Each Technician was knowledgeable, professional, and courteous. Each man went above and beyond to get my TV system working.

The tv mount is excellent. I can pull it out to install anything to the back of my flat screen. I can then push it back and it would be flush with my wall. The Geek Squad did a great job installing the mount to my wall.

I had an amazing experience with the Geek Squad when they delivered, set up, and mounted my new TV. Eric and Jose were fantastic—friendly, knowledgeable, and highly professional. They made the whole process smooth and stress-free, ensuring everything was perfectly installed and working. Their attention to detail and excellent customer service really stood out. I highly recommend their services!