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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38693 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1271 Showing 25,401-25,420 of 38,693 reviews
  • Rated 5 out of 5 stars

    Set-up was great.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought 2 new TVs & Oz set them up for us. Everything went fine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Real Pros

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best service i ever got. Very knowledgeable crew. Kept everything nice and clean. Very professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting and Setup

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is awesome! They are always extremely knowledgeable, professional, and very helpful. They are consistent across the board with their technological support.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad for life

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service and cleaned up after themselves! Highly recommend these guys!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for flush mount LG OLED "55 gallery tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used Geek Squad to install. This was a gallery (flush) mount "55 OLED TV. The kit worked perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They installed my tv and did a great job, personel was friendly and explained everything. They clean up after.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for 75” TV

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Went great with the TV I purchased. Is flush to the wall, but allows for movement in any direction.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Very poor customer service…

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was scheduled the week after Black Friday to install a frame tv. My wife took off from work a half day to be home for installation. At the end of the day installers were a no show no call. Upon talking to customer service I was told it was the manufacturers fault for not having inventory. After talking to the manager at my local Best Buy I found this to be a lie. We finally got it installed a week later which did go pretty smoothly. We really like the tv but the customer service was very bad. All they would compensate for my wife missing a half day was a $50 gift card and never to ownership for what happened only tried to make excuses…

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very helpful solving all my problems.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had Geek Squad for well over 12 years. I would not know how to to get by without it. Great service and well worth the bucks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Greek Squad Rules

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is the best. Clean, friendly and do the job right. I wouldn't by any electronics without them installing them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good job

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was for the mounting of my new TV. I provided a new type of mounting stand. they read the directions and went to work. Another good jab when completed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV install was well done

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery crew were super nice & well qualified representatives for Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my home theater system

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad did an excellent job, the setup is presentable and the sound quality is wonderful

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Heek squad install

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They did a great job of mounting the tv bracket and hsnging the TV. Only issue was the first tv eas damaged but they camd right back with a good one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They arrived on the scheduled time like they said they would to mount mt T.V. Work was professional and the job was done quick.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mounting My TV Above the Fireplace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer was wonderful and very knowledgable. I wish I would have done this before. It frees so much space up in the living room. I would recommend this to anyone worried about hanging their TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad TV install & mounting.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service installing 65 inch Television. Guys were very professional!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service by awesome techs!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent were amazing. Great setup and clean up. They made sure everything was connected and working and explained how to access all channels and apps.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very Elite in home service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was very good and fast on mounting a 65" tv and would recommend the service to anyone looking to mount a tv

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Thanks so much for your kind words! We really appreciate hearing stories like this. We're happy to hear that you had a great experience. Thanks for sharing it with us! If you have any questions, please feel free to reach out.

  • Rated 5 out of 5 stars

    TV Mounting

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent Service. Neat, clean, efficient, and did an excellent job.

    I would recommend this to a friend