Customer Ratings & Reviews

The Geek Squad guys, Chris and Chris came and mounted my 65” TV to my brick fireplace. They finished very quickly and were really nice and neat.

I had a new 83 inch TV installed and my old 55 inch plasma taken down and mounted on a new full motion mount in the bedroom. The Agents arrived within the arrival window and even called 30 minutes before arrival to make sure I would be home. They made quick work of unboxing and setting up the new TV and got it working with all my devices. They even shut off certain annoying “features” on the TV so everything would function seamlessly. The full motion mount in the bedroom is definitely a more complicated setup but they made quick work of that as well. They secured all wires and even mounted my AppleTV to the back of the TV so it hidden away. The Agents were professional, courteous and personable and I will be requesting them for any future setups that I need. The Totaltech membership is well worth the investment and I couldn’t be happier with my purchases!

My first use of Geek Squad to come into my house and the Tech did a fine job. He took our new 4k TV and mounted it right where we wanted, he took the time to ensure he made a minimum of mess and clean up after he was complete. He helped to get the TV connected to our WiFi and was very knowledgeable. We will no longer be hesitant to use Geek Squad again.

We actually had a contractor come (rather than direct Geek Squad employees). The time scheduled was slightly off. Store repeatedly gave me the time "between noon and 4pm", even still repeating it after the end time of 4pm. The contractor called about 5 pm (turns out his afternoon hours always go thru 5pm (not 4 pm), he did arrive before 5:30 and had the installation done within a couple hours. His work was fine, he knew what he was doing, and answered questions for us. My issue is not with him or his work, but with the store on the mis-communication of timing. I was ready and waiting at noon (the beginning of the mentioned time), and 5 hours later, I was still waiting. Need to narrow the time frame to 2-3 hours, and actually have the contractors on the same time basis as the Geed Squad direct employees would be.

Geek Squad was incredible. My larger TV was delivered a week before installation. The day before my two TV installs (smaller was initially to be picked up and brought with the Geek Squad member), I got a call that the TV was not available, and I'd have to have a second install date for it. My Geek Squad guy got to the store on the Saturday to pick up the soundbar...he realized he couldn't pick up the TV because it wasn't there so he worked with one of his coworkers to have the coworker pick up the TV from a different store. So all in all, one day, two TVs and one soundbar all installed! Great work by your team. Apologies I don't have the gentleman's name, but he and his buddy were great!

The Geek Squad tech Ray is fantastic. The guys came when promised and the job went flawlessly

First of all, they call you with an ETA and are on point. So professional, knowledgeable and kind, taught me how to use the remote with all of its features as well as how to move the TV around with the full motion wall mount. The set up looks so good, I forget that it's my living room and not a showroom display. Thanks again!!

Geek Squad service for handling this stuff is great - and I've recommended this to many people! It just makes sense: They do stuff like this all the time. So you know it's gonna be done right, and it's gonna be done quickly.

The Geek Squad folks that installed my TV did an excellent job very efficient. and cleaned up everything and made sure it was working and I understood it.

Great installation. Very professional and made sure I was satisfied with the location and the picture.Took all packing with them and cleaned up the area before leaving. Outstanding Customer Service.

OUTSTANDING... My tec showed up in the time frame given to me and even called ahead to alert me to his arrival time. Upon arrival he ask what was my problem and I showed him what was wrong with my new tv and he went right to work. Using the tv remote he went into the various screens and selected one setup area and then into the audio area, he checked out many items and then suggested a power reset for the whole tv. We did the power reset and then I tried to use my head phones again as I had been using them for over 3 weeks before they just quit working and they were back to life... easy fix but not one I knew how to try and my tec showed me just in case I had the same problem again. Boy am I happy with the quick and easy fix. I really love the Geek Squad and will be a member of the squad for many years to come.

Dear Best Buy, I just wanted to let you know that the two people that you sent us to hang up our TV’s they hung up two TV’s for us and they did a great job and they were very nice and polite and very informative. Keep the great job going.

I am always happy and satisfied with Geek Squad services. The technicians are fast, friendly, knowledgeable and neat. They did a great job installing & setting up my flatscreen TV, cable, sound bar and DVD player and took the time to explain it all to me. I actually had a concern about a function of the TV and they returned immediately and addressed it. I highly recommend their service.

These two guys led by Steven were awesome!!! Very professional and very particular about the quality of installation!! Highly recommend by the Geek squad

The team called me before arrival to confirm the time and address. They were very professional and efficient. IN fact, they were patient with me when I first used the TV remote to connect the TV to my WIFI.

Great set up team with these 2 from Geek Squad. Very professional , very knowledgeable f both tv and mounting. Helped me understand what I needed to do to make the this set up work the best.

Excellent install and service, these guys really know what they are doing and helped to trouble shoot and offer alternative solutions.

The Geek Squad was excellent and very professional with my installation. They arrive when I expected and were quick to complet my setup!

I had to Geek Squad coming to install my new TV. He was able to use the bracket I had for my old 47-inch to fit my new 55 inch Sony. He did it at a much better height that I had the previous one so it is more comfortable to watch and he set it up so that I could immediately start enjoying it with very little instruction I was very satisfied.

The two guys that came in to mount the 82 inch Samsung 4K smart tv that I purchased did a great job. They came in, scopes out the wall and took the appropriate measurements to center the tv and place it at the perfect height, the guys were in and out within 30 minutes.very satisfied with their work.