Customer Ratings & Reviews

Very professional. On time. Showed my different options.

Great service and friendly help, they keep you involved through the whole process.

Very great service! Ethan & Caleb went above and beyond what i expected! Would recommend Totaltech to anyone, great value!

Team arrived on time and installed new tv in short order. Excellent work. They are simply the best!

Excellent service. The guys were so kind and they explain everything to me. Please, more like them!

Crew arrived on time and did a great job. Cords are hidden and the box was attached to the tv mount with ties, very good value compared to other installers.

The installers were nice, fast, and courteous. Thanks for being awesome

They mounted my TV, but failed to do a final check before they left. I have no volume control for anything now. I have no sound from my computer. The audio cables are not connected correctly. I called to have them come back but I had to set up a whole new Geek Squad appointment. So for the next 4 days I have no volume control, or sound from my computer for streaming. Not pleased with this. When calling best buy I was on hold for almost 10 minutes, seemingly the norm these days. The foreign support center is a headache. They read prepared statements before doing anything and repeat back to me everything I said first. It drives me nuts when I just want to get on with it. I purchased a $2400 Sony 65" Bravia OLED (to replace a 3 year old LG OLED that had horrible burn in the screen (not from any static displays) in 4 separate places and black triangular shapes coming up from the bottom of the screen) and brought it into my house by myself, but then had to pay $343 (wasn't it supposed to be included?) to take the old TV down from my already installed mount and put the new one up. Then reposition my sound bar (took 5 minutes) and hook up all the cables. Easy. But...no volume or sound.

The agents were extremely considerate, timely and helpful! Our mounted TV looks awesome. We will definitely be reaching out with any future needs.

The Agents mounted my tv and connected it to all my devices. Very fast and courteous service. Highly recommend them for all you tv mounting needs.

Guys were great, accomplished flawless setup quickly..

Best service I’ve ever had quick and convenientThank you Best Buy for being here and providing the excellent service that you do during COVID-19

Does whats needed for a reasonable price recommend!!!

Tim came out and did an awesome job. TV looks great

It is beautiful, but I was never consulted about how I wanted it mounted. I had to take 2 pictures down and if they'd moved it a bit, one could have gone back.

I purchased thed premium tv mounting because I wanted it done right. Jim, the tech did an excellent job of setting up, tv with existing equipment and explaining everything. Well worth the cost.

Had a third party company come and do what I could have done. Best Buy sent Kyle from their installation crew and he did great and made the install look great! Ask for Kyle K!!!

The techs were fast, efficient, courteous, and friendly. They even gave some good advice.

The agents were very nice, and it didn’t take long for them to mount the tv. Only problem I have is that the bottom clips on the mount broke.

I enjoy geek squad services. They’re professional and knowledgeable. I have also recommended their services to friends and family, who all also agrees that their services are exceptional.