Customer Ratings & Reviews

Dan and his helper were exceptional Professional Clean and very knowledgeable I would reguest him on my next purchase

Great experience with having the Sony tv and the installation.

I installed this mounting bracket myself. The instructions were clear and I only needed help from one person lifting the 75" tv up to the wall mount.

The agents were an awesome Mother and Daughter team. I was so impressed! Awesome job! On time, efficient, friendly, professional.

The guys from Best buy are the best and know exactly what there doing

The geek squad member performed an excellent job mounting my new 55” tv in a corner and then helped set up the remote and explained everything to me. No subsequent issues.

Justin was great, very professional and the quality of work was better then expected! Highly recommend and will use Geek Squad again..

Great TV technicians, dead a good job, mounting the TV, polite and efficient

I upgraded from some decent ones to B&W sleek looking with better definition. Only problem was the sales person didn't think to check what would power them so I ended up purchasing a new amp.

Crew was friendly, flexible and knowledgeable. They worked diligently and advised on best options available when Plan A didn't work.

These guys came in and did a great job. I will have them handle most of my installs from here on out.

These guys came in and did a great job. I will have them handle most of my installs from here on out.

Professional installers very cordial and caring. Appreciated the tips and best practices they gave us.

Wonderful 75" Sony TV is living room with lots of windows. It so perfect, hard to believe how much better it is.

They were courteous and got the job done in a timely manner. Me and my wife felt more comfortable going with them versus a 3rd party.

Staff were professional and informative regarding installation and questions regarding use and operating systems on our televisions.

The agents were unable to mount, but they provided excellent connection and information to afford us the ability to access all that we needed

Quickly identified the problem that the new tv was defective and should be swapped for a replacement.

I purchased and paid for the Geek Squad to mount a tv and sound bar in my new hose and the experience was far from ideal and did not come close to meeting my expectations based on past experiences with Geek Squad technicians and their mounting services. To begin, my service was outsourced from the Geek Squad to another agency unfamiliar with the area. The “technicians” missed their service window by more than 2 hours, causing me to cancel on other obligations. When they did get here, I asked them if they could put on shoe coverings because had just installed new carpets. Using Geek Squad technicians for tv installation at our past residence in San Jose, I thought this was a common practice because past technicians put them on voluntarily without being prompted. However, this time I was told that they didn’t have shoe coverings. Next, they did not bring a ladder to mount a 75’’ tv on the wall. They told me they did not need one, but after watching them struggling to mount the tv, they asked if I had a ladder they could use. I got them a ladder and asked them what height should the tv be at for optimal viewing pleasure based on the distance of the couch and size of the room. Once again, I only asked this question because when I had the Geek Squad initially install the tv when I purchased it in 2020 from Best Buy, the technicians were very knowledgeable about where to mount the tv to optimize the viewing experience. However, this time, they told me they didn’t know and “it’s up to me.” Now, after having the tv mounted for a couple of weeks, having the it at a lower level would be ideal. Then, when they got to the sound bar, which I also purchased from Best Buy in 2020 with the tv, I was told I was missing a part. I told them that I had Geek Squad unmount the tv and sound bar last year, in 2023, when we moved, and that they helped me wrap and package all equipment. They insisted I was missing a piece so I frantically started searching through all our storage boxes to find the “missing piece.” With no avail, I told them again that I didn’t think we were missing any parts and showed them my purchase history from Best Buy of the exact sound bar I bought. They then started “Googling” how to mount my sound bar and lo and behold, they confirmed I wasn’t missing any pieces. Finally, once the sound bar was mounted, they neglected to hook up the sound bar with the tv. Again, I only expected this with the service because in 2020, the Geek Squad technicians hooked up, paired and set up all components of the sound bar with the tv so that they worked seamlessly. To say I was unhappy with the professional service I paid over $400 for, would be an understatement. The “technicians” were very nice, but seemed to lack the adequate knowledge to perform the service proficiently and professionally. I chose to use this service because of the phenomenal experiences I had in the past with Geek Squad technicians. I do not intend to use this service through the Best Buy in Reno again and would not recommend this service to anyone . I plan on following up with the customer service department.

They did an amazing job. They were quick, efficient and friendly. They cleaned up as they went along and offered to connect additional wires Etc.