Customer Ratings & Reviews

This was one of the worse experiences I have ever had with service. I took a day off from work to get my TV delivered. I spent over an hour in the store working with a salesperson to pick out the services I needed. The Geek Squad technician called me at 9am and told me that the order was 100% wrong and that none of the items I selected made sense. I was confused because I spent over an hour going over this with the salesman. He informed me that he would be leaving the items I wanted at the store and that Best Buy would be contacting me. The poor support worker who called me tried his best to figure out what was missing from my order and we spent 40 minutes on the phone trying to figure out why this geek squad tech cancelled my order. After realizing that the geek squad tech was 100% wrong and rushed me off the phone because he was likely trying to lighten his load for the day, I cancelled my entire order. Why does your company make it so hard for someone to spend money with you. I wasted hours of my time, lost a day of work, and am completely unsatisfied.

The Geek Squad was both professional, knowledgeable and Friendly. They worked quickly and answered all my questions.

The gentleman were very clean,neat and organized. They left my house in the same condition they found it. They were very helpful in showing me everything there is about the TV.

Geek Squad Agents efficiently installed wall mounted TV in a timely manner. They were courteous and kept the work area neat and cleaned up after completing job.

So efficient and knowledgeable. Made sure I knew how to work the remote and shared tips before cleaning up and departing. So worth it!

The Geeks that mounted my TV and set things up were great. They were very clean in their work and picked up after themselves. They even vacuumed! Thanks, Geek Squad!

My tv was installed beautifully!! Both Geek Squad members were extremely professional, knowledgeable and friendly!!!

Professional, courteous. The techs were later than expected but called well in advance to confirm delay was acceptable. The installation was timely. I am very pleased with the end result.

Watching tv in VIVID color. So beautiful, thin, sleek and elegant

The Geek Squad mounted our TV exactly where we wanted it, connecting it to our Wifi and demonstrating its use very efficiently,

Was on time, and swift with his work. Would definitely use them again

The agents mounted my TV and they did a custom installation based on the fact that they could not use two wall studs. They were on time, and finished within 30 minutes.

The Geek Squad set up personal were very pleasant and helpful. They did a wonderful job did not rush and answered all my questions. Very Happy.

Prompt, courteous installation! My son was very happy!

Ethan and Chris were amazing! They were polite, offered great suggestions, worked in a timely manner and exceeded our expectations for service!

This bracket was ordered on line and promptly delivered. Installation was easily completed and works great. This is our second bracket and we knew it was just what we needed.

The tech who performed the installation showed up on time and did a wonderful job. However, trying to schedule the appointment was an ordeal. The Best Buy voice activated call director would not recognize what I wanted done and sent me to the wrong person several times. Finally, I was able to get a good customer service person on the line by pressing 0 several times. I suggest that Best Buy scrap the voice activated call director and go back to having us push buttons for our choices.

Great TV, and the installers were awesome. There were some issues with my order, and the in store home theater manager and installer went above and beyond to get it done!!!!

The team was very professional ! Cleaned up after the mess as well, very kind and followed my instructions

The agents mounted the TV quickly and accuratedly, and they connected it to the soundbar, computer, and whatever else my husband had.