Customer Ratings & Reviews

Installers were helpful in explaining the mounting system, some remote control features I was unaware of, and explaining how the television automatically adjusts the the picture to the quality of the feed. Met them at the door and walked through the removal of the old television, relocating the mount, and installing the new unit. Walked me through the features and took the time to let me try so I understood how to get to some menus. Friendly, courteous, professional - second installation from Mission Viejo Geek Squad and both times were excellent.

Agents called and informed us of the time, and arrived a little early. They were professional, adhered to covid guidelines, worked quickly. Explained operation of the new TV, cleaned up, made sure there were no remaining questions and left. Great experience.

Steve & Dewayne came for my 82” tv mounting and it was nice watching them how easy they made it look like. They completed the work at such a breeze and were very professional. I took out one start due to them not carrying larger than 50 mm screws, thus they couldn’t use my spacings and hence have no way to be able to add or remove any cables from behind the TV.

The gentleman that arrived to install my TV were very professional and did a good job installing the TV. They were quick to install it and explained to me how to use the remote and set it all up for me. Prior to leaving, they asked me if I had any questions or concerns and if I did provided me the number to call.

The agents arrived on time and emailed me information regarding their anticipated arrival time enabling me to plan more precisely their arrival time. The installation was without a hitch and they wee helpful in educating me to the basics of my TV set up and the nuances of my Geek Squad program support.

The tech was AMAZING...very professional every step of the way, from the initial conversation on the phone to the in-home visit to the installation of our TV. He provided us with options and was extremely knowledgeable. We will be using him in the future!

Excellgreat. Thank you Jackt job by the men who came to my house to install a 65 inch TV on wall. They left everything clean and TV working

Got a TV from you folks and had one of your installers put it up. Wonderful experience. On time delivery, courteous installer, everything went like clockwork. Perfect. Thank you.

In November of 2018, I purchased 3- Samsung 43" 4K Smart TVs. I worked with Trekas Sims, Magnolia Home Theater Supervisor in the Brookfield, WI Store. He was knowledgeable, patient, thorough, answered all my questions and had some great suggestions. I came prepared and the purchase was a breeze. Delivery was as scheduled. Geek squad agent Cameron Gingrass came to my home for a site survey one week before my items were delivered. On the day of delivery, there were no surprises. Cameron efficiently installed the 2 walls mounts & hung the televisions on the day of delivery. He was a wealth of information. He was also conscious of cleanliness and used cardboard to catch his drill shavings & wore booties while in my home. He did exactly what I expected and more. I felt confident with his assessments and recommendations. He is an asset to the Geek Squad, as is Tre and I hope management realizes this. They both are stellar representatives of Best Buy Geek Squad and Best Buy Magnolia respectively and I hope this is duly noted.

The Geek Squad was friendly & professionally. They were knowledgeable about the products and thoroughly explained how each worked.

Techs advised us if arrival. Were perfectly on time. Neat. professional And did a great job. Great clean up. Very knowledgeable. Thank you Best Buy

The 2 workers did an excellent job installing my new 65in tv on the wall. They were very professional and friendly. I really appreciate the extra effort they put into cleaning up the dust from drilling, wearing shoe covers without being asked to, respecting me and my home, and being very helpful in showing me how to operate everything. I would highly recommend the 2 workers I had, I feel kind of bad that I don’t remember their names but they did a superb job and made me felt happy to be a Best Buy customer.

They arrived on time. Were very knowledgeable and installed and set up the new tv and swivel stand very quickly. They connected the existing soundbar, blueray dvd player, direct tv and it's remote and paramount +. They programmed everything and I didnt have to do anything. They took away the old tv also.

Very happy and satisfied! The Geek Squad came on time as scheduled. They were very professional and knowledgeable. The installation went very smoothly. I'm glad I got Total Protect for this purchase.

Geek Squad is great! Professional, courteous, humble and helpful no matter if it’s a tv mount or computer repair...every experience I’ve had thus far with GS has been positive! They installed the tv mount with precision, no mess or hassle and did great!

Excellent installation. The service tech was very knowledgeable

The two person team that came in to install the TV, receiver, DVD player, and TV mount came a bit later that when they said they would but they kept me informed until they got here so I had no worries. They made my life very easy by unpacking everything, uninstalling my previous gear, and installing the new things and then setting it up to work properly. It took them a bit more than half a day to do that and when they were done, I had a system that was up and running with not effort on my part.

I got an appointment in two days after my tv purchase. The technicians were right on time, very polite, friendly and helpful. They truly did everything as stated; even showed me how to use it all. I hadn’t thought about hiding the wires, but they explained my different options so I could easily add it myself.

I purchased an Insignia 43" TV. The techs who came out to have it mounted and set up did a great job, and were very friendly. Had the complete installation to my receiver been less expensive, I would have purchased that as well. I am very disappointed that this TV does not come with a hard copy user guide. I've no clue what all it can do, nor do I know how to connect the TV to the receiver so I can hear the TV through my speakers. I have the optical cable, but when I try to "Add Equipment," it always gives me an error message. I've called Insignia for help, and was on the phone almost an hour. I called Geek Squad twice. They didn’t know the answer, and just told me to make an appt ($129??) to have them come out and hook it all up. Over all, I'm happy with the initial service, but not the price to get it fully installed.

I was very happy to see that Brian would be the technician who would be coming out to install our new TV. This is the second TV he has installed for us. Each time he has been very professional. He is extremely knowledgeable and answered all my questions regarding the TV.