Customer Ratings & Reviews

Geek Squad is great! Professional, courteous, humble and helpful no matter if it’s a tv mount or computer repair...every experience I’ve had thus far with GS has been positive! They installed the tv mount with precision, no mess or hassle and did great!

Team Adrian did a great job from start to finish. Pleasant, knowledgeable, left us understanding how to use all the new set up. Bravo.

Seamless installation. Guys are nice, respectful, knowledgeable, and give instructions and/or advice. My only complaint is that I wish they were given gloves to keep their fingerprints off the new tv screen.

Excellent! They installed it efficiently and made sure all my apps were working. They were friendly and professional. Could not ask for better service. Very knowledgeable.

Service was quick and easy! My TV was mounted properly and the techs left absolutely ZERO mess and were extremely friendly and professional!

The initial set up was great and the two Geek Squad installers were professional while still being personable. However, we had several issues after the set up apparently due to glitch in either the TV or sounder. In both cases the Geek Squad came out and stayed with us until everything was responding appropriately. There is still a minor problem but I think that is connected to the connection that was set up years ago. Best Buy and the Geek Squad went above and beyond to make things right. The only change that I would make if I did it again would be to skip the sounder. I am not sure that we can see enough difference in the sound to justify the extra expense, but we would definitely go back to Best Buy.

In November of 2018, I purchased 3- Samsung 43" 4K Smart TVs. I worked with Trekas Sims, Magnolia Home Theater Supervisor in the Brookfield, WI Store. He was knowledgeable, patient, thorough, answered all my questions and had some great suggestions. I came prepared and the purchase was a breeze. Delivery was as scheduled. Geek squad agent Cameron Gingrass came to my home for a site survey one week before my items were delivered. On the day of delivery, there were no surprises. Cameron efficiently installed the 2 walls mounts & hung the televisions on the day of delivery. He was a wealth of information. He was also conscious of cleanliness and used cardboard to catch his drill shavings & wore booties while in my home. He did exactly what I expected and more. I felt confident with his assessments and recommendations. He is an asset to the Geek Squad, as is Tre and I hope management realizes this. They both are stellar representatives of Best Buy Geek Squad and Best Buy Magnolia respectively and I hope this is duly noted.

The install team courteously asked if the tv was mounted at the right height for the larger size, saved me money by re-using my current wall mount, worked quickly to set-up and connect the tv properly, and allowed me to use the new remote as I knew how-they kindly took my dead tv to the loading dock for me as they leftA!

Best Buy mounted our TV and set it up. They were very efficient and careful. It's on a wall mount that they put up -- no big mess from running wiring in the attic or drilling through the wall. Friendly and helpful to answer our questions

I LOVE MY OLED LG TV, THE PICTURE IS AWSOME. EVERYTHING WAS SET UP BY THE GEEK SQUAD. THEY WERE VERY PROFESSIONAL

They were on time and professional asking how I wanted the TV mounted in regards to height and position.

The staff installed my TV quickly and expertly. They answered all my questions and even programmed my remote for easy use with the TV and also the fire stick. No problems.

The person who installed and trouble shooted my TV's was Stefanie. She was wonderful. She was efficient and knowledgeable. She was able to fix and/or change things that your other installers couldn't do. I couldn't have been happier.

Agents did a fantastic job setting up mount and TV. They explained everything well and did not leave until we understood how to use eveything. Great guys!

Geek Squad installed my TV he did a fantastic job and made sure every thing was working right. Very professional and knowledgeable.

I purchased a 75” Samsung TV along with the installation services. The installation was done perfectly. The installers were very professional, answered all my questions and addressed all my needs with no issues. I highly recommend.

I was very happy to see that Brian would be the technician who would be coming out to install our new TV. This is the second TV he has installed for us. Each time he has been very professional. He is extremely knowledgeable and answered all my questions regarding the TV.

The guys were very knowledgeable, professional and kind. They did a great job and communicated with me.

I got an appointment in two days after my tv purchase. The technicians were right on time, very polite, friendly and helpful. They truly did everything as stated; even showed me how to use it all. I hadn’t thought about hiding the wires, but they explained my different options so I could easily add it myself.

The agents installed the tv mount to the wall, and the hidden wiring box behind the tv - then ran wire thu wall to baseboard. Connections are made at baseboard and invisible to viewers. They then hooked up soundbar “atmos” wireless sound system. They did this on 75” and 65” tvs - quickly and with no mess. They were able to answer any question I asked and filled me in on a number of things I would no have known to ask about. An excellent experience overall and easily worth the price of TotalTech by itself - but made more valuable by the fact that I can now get tech help on anything I buy and the warranty is extended on all of it.