Customer Ratings & Reviews

The technicians installed the tv quickly and professionally. Additionally, they showed me how to use the remote. any questions I had, they answered. As they also mounted the tv on the wall, they took great care to measure correctly so the tv would be level and the soundbar would fit correctly.

The agents installed our TV and connected it to our existing cable box and DVD player. This was a 75 inch TV, and we had them mount it to the wall. They were done pretty quickly. Make sure if you purchase another device at the same time, such as a new soundbar, you need to pay an additional fee to have the new sound bar installed with the TV. I thought I had, but I must have overlooked it at checkout. Geek Squad has aways been very professional, and they take away the empty boxes for you if you want.

Professional, careful when cutting into the wall, cleaned up during and after installation, very informative describing the operation of the new Sony tv.

Having the Geek Squad install and set up our new TV, soundbar, and subwoofer on a stone fireplace was the best decision we have made in a long time. They were so professional, friendly and helpful in getting the best viewing experience possible for us. What a great team.

Geek Squad did a great job mounting my TV, I had a 77 inch OLED tv mounted. I did not want to have to hang it myself, did not want to risk damaging a $3000 tv. They did a great job and go everything programmed and hooked up for us. They were professional and very helpful. The only issue is that there is a super tiny micro chip in the screen that I did not see during installation. It is only seen if you are within like 2-3 feet of the screen and it is off to the bottom right of the screen. Not sure if it came like that from LG or if it was done during installation. Not a huge deal but that is my only thing I could think of that I was kind of disappointed in.

the guys who mounted my 75 inch Samsung tv above my fireplace mantel were just fabulous. they could not have been more professional. I am so pleased. Thank you so much.

The guys called 24hrs ahead to confirm a smaller arrival window, and also called me as they wrapped up their previous install. They were knowledgable, efficient, and they we're good conversation.

Installers were very prompt and professional. I lost my screws, but they had some back ups to install without any issues would highly recommend. 

Agend mounted and connected my TV to the streaming devices, great service. A 5 start for their professional work. Mike and team even provided recommendation about the wire setup.

The agents mounted the TV and went through all the settings and took care of everything for us. They were very knowledgeable and helpful.

The agents were supremely helpful in installing my tv. I had to return one and replace it with one i bought instead and they were great about it. They were almost too helpful trying to tell me things about the tv i already knew lol. I already had a smaller LG tv. I appreciated all their help especially during this COVID-19 time. They are risking a lot supposedly. Who knows how serious this thing really is. They wore masks and gloves and set up a safety perimeter that i wasnt allowed to cross, which actually made it harder when they were trying to tell me things about the tv as i have to actually do things to learn them. I will definitely use Geek Squad a hundred more times im sure and i gotta tell ya the Total Tech plan is a great money saver.

As good as it gets. Could not be more pleased. Small calibrations to my taste have a great picture. SDR on dish is very good and HDR on Fire Stick is amazing. Excellent AAA+++

The installer (Ethan) was excellent. Helpful and patient. However, the product (Samsung 85” Class QN90D Series Neo QLED Smart Tizen TV) has significant problems and I cannot get anyone out to replace it. Best Buy customer service has not been helpful.

Installation team arrived on time - early, actually. Installation was done quickly and well. Team explained some useful features on device, knowledgeably answered any questions i had, and would readily have stayed as long as required had i had more questions.

The Geek Squad did N amazing job getting my TV mounted and installed. Very personable and professional. Made sure we understood how the unit worked and we’re very satisfied with their performance & professionalism...

Installation and setup done by Zac and James of MasTec. They were very professional and knowledgeable. I was very pleased with the whole process and I commend these gentlemen on being an asset to their company. I give them both a 10+ rating.

We cannot say enough good things about the two members of Geek Squad that came out to install our Samsung TV. Marco was so well equipped to handle unforeseen problems we had in our electrical setup. He showed his great character and patience in waiting until we got our electrical problems solved by an electrician. He had to come back after we had it fixed. I commend him and his co-worker, Tandy, for their excellent work and knowledge! We couldn't have asked for a more knowledgeable pair. It was a complicated and unusual setup. Thank you all.

Two agents did a fantastic job installing a bracket and new TV over a mantle. There wasn't a speck of sawdust left. They moved the old TV, took all the packaging, set up the channels and wifi, explained how to use it, and left me with a big grin on my face. I will never try to install something myself again. Makes my Total Tech membership worth every penny. Plus, I have paid for the membership in savings every year I've had it. Thank you Best Buy!!

This wall mount is great! It has the adjustments needed to get your TV in the correct position. The Geek Squad took care of all installation.

agents mounted my TV. they were efficient, professional and patient with my questions. Highly skilled and very good at what they do. i hope all your teams are like the guys