Customer Ratings & Reviews

I was prepared to never go to Best Buy again UNTIL they came out and fixed the mounting. The "squad" was exceptional, proficient, friendly and respectful. Perhaps they should do an inservice with some of the sales people on the floor. I will return because of this positive experience with the service that Best Buy is capable of!

Geek Squad installed a 75 inch Sony TV for me, over my fire place. As usual the did an excellent job putting up the TV.

Jack was great as always. Job was well done and my tvs were all installed great.

Excellent, excellent, excellent. Very knowledgeable, professional, patient and thorough. I can't say enough good about this service.

The agents who came out to mount TV were very professional. Did a great job with he install. They even helped me move the furniture that the old TV sat on to another location in the house.

Excellent service and knowledge on mounting a tv. Would definitely recommend!!

The Geek Squad technicians were very friendly and did an excellent job of installing and setting up our new television, stand, and sound bar. They explained the operation of the new equipment very well and answered our questions. Our only disappointment was we could not make a telephone contact with them afterwards about a question we had so we had to do so bu contacting the local Best Buy tech people.

I had Geek Squad install 85 inch Samsung TV on wall, and full home theater set up with Deftec speakers including 4 Atmos. Kris and his partner came in and got things right. They were very friendly, extremely patient and knew exactly what they were doing. They were able to answer all the questions. They took the time to make sure everything was installed properly and it worked. They also make some excellent suggestions to get improved overall experience. They also cleaned up extremely well before leaving. This was very impressive. I highly recommend and trust Geek Squad for anyone requiring home video install

The tech that came was very knowledge and installed the TV to our satisfaction. Now only did he install it he educated us son the various features and how to use him. Would definitely use the service next time.

They came, mounted the tv, sold me a spare cable, and it looks great. There were a couple gotchas though. First, the cables. It's best to buy all the cables you need ahead of time. I needed 1 12 foot HDMI, it was $55. Since they were running it though the wall, I took the hit. Second, they said to run power through the wall, since I didn't have an outlet behind the tv, they needed to use a kit. It was an extra $85. Since I wasn't made aware of this, the sales guys at Best Buy covered the $85. Just be aware if you don't have an outlet up high, you'll need the kit. I'm happy with how the sales people handled it, and pleased with the install.

Thomas C and James did a great job. Very professional and informative on installation and use of tv. They went above and beyond with the delivery and installation. Highly recommend them. The manager Josh also went above and beyond to make this installation happen flawlessly special thanks to Josh and Thomas for going the extra mile to make everything happen perfectly!!

Agents were on time, quick, polite, and knowledgeable. They did a complete set-up, and answered all my questions. Very professional

Excellent and quick service, and the installation guys were pro.

The techs that mounted the tv on my patio was very knowledgeable and professional.

The folks installed a new tv and moved and installed another, all with sound bars. The work was done in a satisfactory manner, but the attention to aesthetics was a little lacking. Also, make sure you are getting the "Geek Squad", I thought I was and it turned out these folks were sub-contractors. Make sure you have all the cables you need too! The installation would have not been as good as it is had I not had a spare (long!) HDMI cable. The vendor insisted on using a cable wall mounting kit. The kit works well, but the hole it needs is HUGE! I have had other installations with much smaller holes in the wall. Having said all this, the young man (they only sent one guy, when the job called for two) did a great job setting up all the remotes and making sure everything was working properly. Overall a C+, B- effort.

Excellent service and very knowledgeable and professional!

Unfortunately, they were late for my appointment. No call to say they would be late. With this said, the two installers were very good at what they did. They were very personable, and knew what they were dealing with. No complaints regarding the installation. Just did not like the extra wait and change in my schedule.

I'm very glad we organized this service through Best Buy. They delivered the TV, carted off the box and waste, and had the TV mounted in minutes. Obviously they are experienced! The techs were extremely polite, showed us the basic TV functions and set up wifi for us. They even gave me a rec for a longer HDMI cord, so I didn't have to pick through the options. I was impressed. Very professional and knowledgable. When they left there was no sign they had been there except for our new TV on the wall.

Smooth sailing. Polite and competent installer. Packaging removed.

The installation crew installed the wall mount bracket and the 75 inch tv professionally and setup the overall system. A very good experience.