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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 38694 reviews

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  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.5 out of 5 stars

92%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 160 Showing 3,181-3,200 of 38,694 reviews
  • Rated 5 out of 5 stars

    Great service from Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were friendly and courteous. Three TV was installed quickly and the old TV was taken away. The only problem was that the next day we realized that they had left the remote for the old TV and taken the remotefor the TV small TV we were using when to old one stopped working. The Best Buy store gave us a universal remote with no questions.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Rob was terrific

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What service and the two gentlemen who were here taking charge could not have been more efficient, friendly and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted the TV on the wall quickly and efficiently. They are professional and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad led by Darrell installed my wall mount

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    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a 65in LG CurvedScreen Tv. Darrell and his crew did a fabulous job mounting the tv,soundbar and cable box. All you see is the tv. Very professional and neat

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great job by geek squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great job mounting the tv. Professional and clean. We are very pleased with the results. Thanks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service! Worth the tech plan

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installer mounted my tv quickly. He was very professional. Hauled away the old tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my tv quickly!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation went off with no problem, and he did it very quickly. The person who was assigned was professional and offered some tips on how to use the tv.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Installation - Return/Exchange

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents were excellent both with installation and overall knowledge. Unfortunately my first TV was bad out of the box but the lead agent took it upon himself to set everything up again for him personally to come back out to house with new TV. Even though it was weeks later, I felt the gentleman genuinely cared about the situation so was worth the wait.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv with professionalism

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents installed my tv with super precission and i was happy to get advice from them after my first wall mount could not fit.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad…..Awesome

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time with a walk mount TV. The tech did a great job not only with the wall bracket and mounting the TV but we also didn’t want to see any wires on the wall below the TV. I purchased the connection box that the tech recessed into the wall in the open space in the center of the baracket. He then fished a connecting cable to another outlet box at the bottom of the wall with a cable running to the electrical outlet. Very professional job. Couldn’t be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Team!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two Shawn’s that came out were excellent! Very knowledgeable, kind, helpful and professional! Really knew their “stuff!” I tried to tip them they were so awesome and they absolutely refused- saying it was their pleasure to help us, and they were compensated well by their company! What nice guys and a great installation experience!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad mounted our TVs with precision!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The two agents, Randy and Frankie, arrived within the promised timeframe. They were cordial and wore their masks. Before moving on quickly to mount our TVs, they asked questions and made sure that they were mounted at the best spot for comfortable viewing. They tied up loose cables and kept all wirings neatly tucked. The agents were well prepared, quick, and precise in mounting our TVs. We are very pleased with their performance and they put our satisfaction their priority. If we ever need any future Geek Squad Total Tech Support, we would surely ask for them again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This tv is awesome love the picture so much . just dont like the price but hey sometimes you have to spoil yourself.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my tv and sound bar

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad installed my tv and sound bar efficiently and professionally. The technician communicated with me prior to the service on expected arrival time and during the installation he communicated with me about the process. He carefully measured and checked leveling. After the installation, he tested the system to assure it worked. I was very pleased and highly recommend the service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great installers!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service. These guys were knowledgeable and friendly. They made sure I was happy. They cleaned up and left no mess.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Made the whole Experience a breeze

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Premium TV Mounting (TV Connect and Setup Included) made the whole installation a breeze. The Geek Squad tech was prompt, courteous, Cleaned up after himself and removed the old CRT tv and made things great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The intent was to have my existing TV and TV mount installed in a way that would have no wires showing. The product they sold me and the accompanying installation were perfect. Looks totally built-in.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Couldn’t be happier

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first experience with the geek squad but it will not be my last! They showed up on time and did a great job. They were very helpful and knowledgeable as well as respectful to our home.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Team did installation as advertised

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team did a great job, arrived on time and installed the mount easily. Weren't able to move the outlet due to where we had the tv mounted, but they explained why and helped us return the outlet kits that we had purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installer for tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and knowledgeable service through the Geek Squad subcontractor. Had to install on a brick wall. Nice work.

    I would recommend this to a friend