Customer Ratings & Reviews

Very knowledgeable and showed how to work the tv using various settings. Excellent installation.

The team did a great job, arrived on time and installed the mount easily. Weren't able to move the outlet due to where we had the tv mounted, but they explained why and helped us return the outlet kits that we had purchased

The Geek Squad did an incredible job. My installation crew was headed up by a gentleman named Gauge. Ask for him if you’re using the geek squad. Talk about professionalism he had me sit in my chair and adjusted the TV to my optimal viewing height. He then walked me through the remote control and features of the TV. My pet peeve with installers is the mess they leave behind. These guys had everything cleaned up and It looked like they were never there. Perfect job.

the two gentleman that showed up were courteous as well as very determined to make sure my TV (85 inch) was secured the best it could be for drywall. There was no way I could have done that alone. They originally had the mount mounted with screws but after they decided to change to anchors. I am extremely happy with their quality.

They were to dismount and relocate a plasma tv, install new mount an unpack, mount and setup new tv and AVR and reprogram urc and haul off a rear projection dlp set. On arrival they said did not do urc programming or haul-off. Other people need to be scheduled to do that. I finally managed to get the haul-off a couple weeks later and canceled the urc programming for now. TV mount seems ok, but keep getting messages to setup remote (even after selecting to not see it anymore, and about needing ARC. I could not airplay to the AVR (It is connected to net via lan connection but they left it connected by WiFi … I turned it off WiFi then it appears in my AirPlay options). They left a panel off the back of the TV with no explanation, I discovered the panel still in its foam sheet packing cover after they had left.

The Rep that installed our tv on August 5, 2023 was great! He was very professional yet friendly! Was able to set everything up with ease! We were a little nervous because it wasn't a Geek Squad rep, but I would highly recommend him again to do an install! We wanted the tv installed sooner than the Geek Squad was available. I think his name was William. Thanks for a great job!!

I was skeptical about using geek squad, but my experience was very smooth at least. My agent mounted easily and installed fast. Might be a bit pricey, but was worth it. I would recommend still.

Friendly, knowledgeable, and professional. Took the time to set everything up after the wall mount and even went over all the features.

Your technician was fast but very careful with the installation of a new Best Buy television, and offered some helpful advice on system operation. This was a very useful service call.

Geek squad surveyed our request in person. Our job wasn't easy as it involved penetrating tile wall. A risk of fracturing beyond the installation point was high given the tools, the weight of what would be hung up (a 65" tv mount + the unit iteself). After thorough consultation, the crew precisely conducted the install. It was done as perfectly as can be. The work has held up through July 2020 and zero problems have been experienced. This crew exercised the highest care. They know their job and execute it with the best of them. I recommend Geek Squad for home installation of your purchased items from Best Buy.

Awesome set up after horrible delivery experience. The delivery team did a no -show 2 weekends in a row. I retuned all of the accessories to the store to cancel tne order. The manager, Lily, Jessica S. ( my salesperson) and the installers ( Ramon and Khalik) turned the whole situation around and saved this sale. No one should have to cancel the order to get the item delivered. There is a lot left to be desired with delivery. It ended well due to the team I mentioned earlier. Thanks for allowing a platform for feedback. Artra Watkins

They were very professional and friendly. They were in and out. They carefully took my TV off the dresser and hung it up perfectly.

We had Geek Squad install our TV and a new soundbar. Louis and Jeremy arrived on time and set to work. They both put on booties to protect the carpet and wore masks to protect from Covid. They worked quietly and quickly and got everything installed. It was a professional installation, with everything working as expected. They showed me how to operate the soundbar and answered all of my questions. They went above and beyond by helping us with another TV mount. We will definitely contact Geek Squad for any installation needs in the future. I would ask for Jenny and Louis again as well.

Installation was very fast and professional My only complaint is that I was charged an additional $40 cash for a cable. The TV came with its own cable.

The guys who came to install the TV mount and mount it were really efficient, in and out in seconds and they did a 10 out of 10 job.

The Geek Squad Agents arrived on time, went right to work and mounted my large screen television on the wall. It's nice when you hire people like these young men, who actually know how to do their job and do it well. I was impressed with the speed in which they got this done. They mounted the TV right where I had asked them to, but not being quite moved in with my furniture I wish that I had marked the spot one foot to the right--that's on me. The one thing they didn't do was mount the sound bar, and I didn't notice that until they left, but they're schedule to come back and do that.

The agent had to wait for 3 hours for the delivery truck to bring the tv, of which he waited patiently for the truck. Once the tv did arrive he had to deal with it for another hour and half before we found out that at&t had disabled the cable box. Of which he skillfully connected it and was on his way. This young man is definitely an asset to your company.

They mounted all tvs properly. Very knowledgable and courteous

The two men who installed my TV were friendly, professional, and quick. They obviously knew what they were doing and had everything they needed with them.

Really have nothing to complain about! They took less then 1 hour and set it to just the perfect spot on the wall