Customer Ratings & Reviews

Really have nothing to complain about! They took less then 1 hour and set it to just the perfect spot on the wall

The two agents were on time, very professional, did an excellent job and did it very quickly and efficiently. Very helpful in explaining the TV and mounting worked.

The gentleman who came and set up were awesome. Yet it kind of upsets me that with the Best Buy service I purchased after this year the free in home set up is going away. After all this is why I would purchase the Best Buy service. I do understand the cost of sending service people for set up yet Best Buy could at least offer in home set up at least free if you purchase a certain dollar amount.

The agents set up the wall mount and 75 inch TV . and the sound bar . they set up all of our gaming , Netflix ,Disney plus and Amazon movies. and showed us how to get to and work everything on the TV. they were very professional.

They guys were amazing! They installed my TV and wireless system with no problems, They were very knowledgeable and friendly. If I need anything else done I hope that team is the one I get!

I originally had some trepidation's with the Geek Squad installation having dealt with them about 15 years ago and had a bad experience. However, this experience was wonderful. Great communication, excellent workmanship and a good knowledge of the unit they were installing. The one small item was that they were limited in time. My understanding is that if the Geek Squad is not available, you will get a 3rd party and that could be problematic.

Ben is a very professional, prompt and polite. On both service installations, he has done a great job and always cleans up before leaving the service area. Thanks Geek Squad!

First Shawn came out to help me figure out where to place a new tv in a fairly limited space near a corner in the bedroom. He was very helpful in deciding what size the new tv could be given the space available. Really helped me a lot!! Then Justin came out to do the installation and was great! Very polite and efficient - answered my several questions and helped me to choose the absolute best spot for the new tv to be wall mounted. Very pleased with both Geek Squad guys!!

The Geek Squad installer did an excellent and neat job installing my 55” TV set. Everything plumb, level, and centered. He answered my questions and asked me questions.

This is the second time in two weeks I have purchased the Premium Mounting Service through Best Buy and would highly recommend!!! These guys are fantastic! In fact, from the time of purchase until completion of instal the entire process is stress free and painless which is exactly how we like it! My husband and I are busy and my husband stresses over jobs like this! It’s not worth us doing it ourselves and Best Buy does it on your schedule and is neat, quick and super professional! Both times, the installers went above and beyond to ensure we were entirely pleased with the job! This is the way to go for every electronic and appliance install! Thanks for the option Best Buy!!

Agents were very professional. They did a great job of installing tv. I’m completely satisfied with my purchase and the installation

The Geek Squad installed our TV & checked to be sure they hooked up every device we had b4 & showed us how to use everything. They were knowledgeable, respectful & insalled everything in a timely manner.

The Geek Squad installers were excellent. Completely knowledgeable and able to get the install done quickly and correctly.

Geek Squad came out and mounted our new tv. I suppose it wouldn’t be impossible to mount and set up a 75” tv yourself. The real issue is getting it to the house. Several times I’ve been at Best Buy and have seen someone trying to cram a big screen into their personal vehicle. They brought it in, set it up and took all the packing materials with them. They were very professional and fast. Answered all my questions and I couldn’t be happier with their service. I highly recommend utilizing this service and like with most delivery services...don’t forget to tip.

Good service. They mounted my TV excellent wrk.disnt take long

The guys were very professional. They hooked up everything right the first time. Measured it perfectly. Definitely recommend geek squad!

My TV was hung too high. I requested 6 inches above my original TV stand, but there was a miscommunication between the 2 third party geek squad installers and it was hung 17 inches. It was light watching TV in the front row of a movie theater. Best Buy was awesome and sent another geek squad employees to lower the mount. However it could only be lowered another 6 inches due to the in wall cable installation. Now the screws holes show above the TV. A damage report was to be entered but I have not heard from anyone yet. I have tried to call but am unable to get through. I would recommend the geek squad because they did an awesome job of installing but MAKE SURE EVERYONE IS ON THE SAME PAGE AS TO THE HIEGHT.

The gentlemen that mounted our TV did an excellent job asking about our preferences: where we envisioned the TV, where seating would be, and then looking at lighting to ensure the TV would be mounted in the best position and at the optimal viewing angle based on those discussions. They also helped us figure out what we needed for future connection to a surround sound system. Thank you!!

Geek Squad was very professional and did an excellent job.

The service technician did an excellent job in mounting the HDTV to the wall, taking my requirements into consideration. He thoroughly explained how to access the cable stations and the streaming sites. He did an excellent job in clearing out all the packaging materials and the old HDTV.