Customer Ratings & Reviews

Very knowledgeable and showed how to work the tv using various settings. Excellent installation.

Great install. Very polite professional and courteous. Just where I wanted it. Knew all the features of my mount as well. Thank you Jackson!

The technicians were great! The system of setting up appointments is lousy. Did Best Buy intend to have no human available for customer service? The request was to have the appointment after 10:30 a.m. My husband is bedridden and the nurse was due at 9:30 a.m. The cost of delivery and installation was more than the cost of the TV itself! What a rip-off for the elderly!

Excellent, excellent, excellent. Very knowledgeable, professional, patient and thorough. I can't say enough good about this service.

TV is perfect excellent quality excellent picture very easy to learn remote is awesome

I'm very glad we organized this service through Best Buy. They delivered the TV, carted off the box and waste, and had the TV mounted in minutes. Obviously they are experienced! The techs were extremely polite, showed us the basic TV functions and set up wifi for us. They even gave me a rec for a longer HDMI cord, so I didn't have to pick through the options. I was impressed. Very professional and knowledgable. When they left there was no sign they had been there except for our new TV on the wall.

The guys from Geek Squad were in and out of our house! They had fixed the mount from the previous install and made sure our tv looked amazing

Agents were on time, quick, polite, and knowledgeable. They did a complete set-up, and answered all my questions. Very professional

Technicians were excellent in mounting my TV & preparing it for watch ready! Awesome job. The mount I originally purchased apparently was not ideal but luckily the technician had a different one in his truck for me to purchase

The gentleman who came and set up were awesome. Yet it kind of upsets me that with the Best Buy service I purchased after this year the free in home set up is going away. After all this is why I would purchase the Best Buy service. I do understand the cost of sending service people for set up yet Best Buy could at least offer in home set up at least free if you purchase a certain dollar amount.

The installer came in and hung both TV's perfectly. Was helpful and knowledgeable. Hooked up both TV's and made sure they accessed routers and internet.

First time with a walk mount TV. The tech did a great job not only with the wall bracket and mounting the TV but we also didn’t want to see any wires on the wall below the TV. I purchased the connection box that the tech recessed into the wall in the open space in the center of the baracket. He then fished a connecting cable to another outlet box at the bottom of the wall with a cable running to the electrical outlet. Very professional job. Couldn’t be happier.

What service and the two gentlemen who were here taking charge could not have been more efficient, friendly and knowledgeable.

The hard part is finding the studs in the wall. Once they’re located measure and place the template for mounting & scotch tape it to the wall. Once it’s mounted it’s you’ll be excited on the ease and money saved doing it yourself for only the low cost of the bracket. Fully flexible, don’t waste money on the other brackets. Geek Squad not needed. Sorry.

excellent service; very helpful, knowedgeable and pleasant.

The Geek Squaders, Gregory and Michael were AWESOME!! My TV had not been working and my internet providers, who came to my house several times to try to figure out my internet issues, told me that the reason my TV wasn't working was because the TV was dead. I bought another one from Best Buy and Gregory & Michael came to remove the old TV and install my new one. Within about 5 minutes of looking at my TV that they were removing, they changed a few connections and told me my TV was fine. They were WAY more knowledgeable than at least about 20 of my internet provider's employees. Gregory and Michael provided fabulous service!!

The gentlemen that mounted our TV did an excellent job asking about our preferences: where we envisioned the TV, where seating would be, and then looking at lighting to ensure the TV would be mounted in the best position and at the optimal viewing angle based on those discussions. They also helped us figure out what we needed for future connection to a surround sound system. Thank you!!

The agents were very professional and did a great job mounting our new TV. They kept us updated about their arrival. We did schedule our set up through our local Best Buy store with local agents. Doing it online contracts an outside agent and they cancelled many times previously and our only contact was a person from a foreign country. It was horrible! Always go to your local store otherwise it is a nightmare! Do not go online!

The Geek Squad techs delivered the tv, completed the set-up within the existing system - including desired apps, synced up the remotes and patiently explained all the operational/navigational steps to my mother in-law - they were very courteous and efficient but not rushed. We were very pleased with the process and the two agents.

Called with updates on arrival. Easy, quick professional install. Knowledgeable, helpful with information on the TV, how to setup everything, couldn't have been any better.